Diane Durdle
Garland,Texas
Summary
Attentive Receptionist with excellent work ethic and positive demeanor. Polished in attending to visitors, vendors and contractors with a security mindset. Organized and dedicated with 10 years of hands-on experience in administrative roles.
Overview
12
12
years of professional experience
Work History
Receptionist
Allied Universal Security Services
Dallas, TX
11.2022 - Current
- Issue badges and access to visitors, venders and contractors to secured buildings
- monitor cameras in buildings
- monitor access activity and alert panel
- prepare monthly expense report
- prepare various monthly reports, such as offboarding.
Office Administrator
Attorney Service Associates
Carrollton, TX
02.2022 - 11.2023
- Researched financial property records, civil county court and civil district court records for attorneys for all counties in Texas
- Filed UCC1 and UCC3 forms for businesses, and corporation filings through the Secretary of State
- served as Registered agents for companies outside of Texas who don't have a physical presence. Accepted court filings and forwarded mail.
- Invoiced using QuickBooks
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
Operations Associate
Pro-Tech Staffing
Richardson, TX
02.2020 - 07.2021
- Completed hardware testing and diagnostics as well as gave technical support and customer service help to customers of tech company. Set up new clients remotely for service.
Administrative Specialist
CornerStone Staffing
Dallas, TX
01.2021 - 06.2021
- Reviewed Crime Scene Photos and 911 audio calls for the purpose of redacting sensitive or legally protected information
- This was in the Open Records Department; specifically the Digital Unit
- I released information to the requester afterwards by uploading file, making an invoice, and/or preparing items to mail to recipients
- It required fine attention to detail and careful screening to follow legal protocol.
Video Coordinator
CornerStone Staffing
Dallas, Texas
06.2017 - 12.2021
- Monitored over 340 live cameras located in downtown Dallas and high crime areas for Dallas Police Department
- Researched and saved video footage of prominent crimes and accidents for the DPD
- Alerted Police Dispatch of situations in need of police
- Passed an in-depth background check due to access to high security information.
- Compressed, digitized and duplicated audio and digital files.
Recruiter
Fieldwork Dallas
Dallas, TX
02.2014 - 04.2015
- Recruited people to attend marketing research studies from a work database
- Kept careful track of quota requirements for each individual study
- Required a keen attention to detail and a positive interaction with callers.
Event Specialist
Crossmark
Plano, Texas
09.2011 - 02.2015
- Completed in-store food demonstrations
- Acquired knowledge of products being promoted
- Served, demonstrated, and interacted with consumers and sold products in a professional manner.
Benefit Advisor
Willis Towers Watson
Richardson, TX
09.2013 - 01.2015
- Call center work which required strong communication skills to advice retirees on selecting Medicare supplement or Advantage health plans that best met their needs and enrolled them
- Extensive training and knowledge of health insurance for seniors, obtained a Texas Life and Health Insurance license (NPR #: 17029940), promoted the second season to ACCESS, where I additionally helped people under 65 chose and enroll in insurance.
Education
MASTER OF ARTS IN SOCIOLOGY -
SYRACUSE UNIVERSITY
BACHELOR OF SCIENCE IN SOCIOLOGY -
ILLINOIS STATE UNIVERSITY
ASSOCIATES OF SCIENCE IN SOCIOLOGY -
ILLINOIS CENTRAL COLLEGE
Skills
- Administrative Support
- Data Entry
- Project Coordination
- Office Management
- Security Understanding
- Expense Reporting
- Database Administration
- Documentation and Reporting
- Information Protection
- Greeting and Seating Clients
- Office Equipment Operations
- Multi-Line Telephone Skills
- Verbal and Written Communication
- Organization Skills
Timeline
Receptionist
Allied Universal Security Services
11.2022 - Current
Office Administrator
Attorney Service Associates
02.2022 - 11.2023
Administrative Specialist
CornerStone Staffing
01.2021 - 06.2021
Operations Associate
Pro-Tech Staffing
02.2020 - 07.2021
Video Coordinator
CornerStone Staffing
06.2017 - 12.2021
Recruiter
Fieldwork Dallas
02.2014 - 04.2015
Benefit Advisor
Willis Towers Watson
09.2013 - 01.2015
Event Specialist
Crossmark
09.2011 - 02.2015
MASTER OF ARTS IN SOCIOLOGY -
SYRACUSE UNIVERSITY
BACHELOR OF SCIENCE IN SOCIOLOGY -
ILLINOIS STATE UNIVERSITY
ASSOCIATES OF SCIENCE IN SOCIOLOGY -
ILLINOIS CENTRAL COLLEGE