Diane Edwards

Essity Professional Hygiene

09.2000 - 05.2021

Developed Global Business Services Team evaluate complex customer profiles from ten countries using financial statements, credit reports, and industry data to make informed decisions while providing exceptional customer service and risk management.
Focus on a high-performing Credit Management team with a strong focus on collaboration, accountability, and continuous development.
Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
Ensured timely resolution of disputed accounts, working closely with internal and external stakeholders to maintain positive customer relationships.
Established a culture of continuous improvement within the credit department, driving process enhancements that increased productivity without sacrificing quality or control measures.
Participated in internal and external audits to ensure adherence to corporate guidelines and regulatory requirements related to credit management activities.
Work cross-functionally with sales, management, and other departments to maintain effective operations and to increase sales.
Collaborated with management to evaluate credit strategies and develop improvements.
Optimized credit approval and collection processes, improving operational efficiencies.

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