Summary
Work History
Education
Skills
Timeline
Generic

Diane Espinoza

Victorville,CA

Summary

Knowledgeable candidate provides excellent customer service to passengers from all walks of life. Offers directions, answers questions and resolves problems arising on shuttle. Proactive and dependable with excellent work ethic.

Work History

Security Officer

Contemporary Services Corporation.
10.2023 - Current


  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Courtesy Shuttle Driver

F C marquis
11.2022 - Current
  • Delivered passengers to destinations safely and on time
  • Maintained impeccable records of daily drives, vehicle maintenance and notable incidents
  • Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers
  • Communicated with passengers regarding estimated time of arrival
  • Pointed out landmarks and other points of interest to passengers
  • Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order
  • Remained calm and poised in emergent situations
  • Observed passengers during the journey and reported any suspicious behavior
  • Provided excellent customer service to all passengers
  • Was in constant communication with dispatch.

Lot Porter

Ganas Auto
01.2022 - 11.2022
  • Maintained physical appearance of lot to attract customers to business
  • Communicated with coworkers and managers about completed duties
  • Communicated with service team and other staff to assist customers
  • Delivered clean vehicles in showroom condition to earn 100% customer satisfaction ratings
  • Parked and retrieved cars according to customer needs
  • Kept facilities clean, neat, and organized to give areas professional and fresh appeal
  • Prepared and submitted reports to document activities and revenue
  • Conducted regular spot checks to verify appropriate and safe parking of all vehicles
  • Resolved customer disputes and complaints regarding parking and other issues to enhance satisfaction
  • Followed safety protocols for personal, guest, and automobile safety.

Janitorial Worker

Honda Center
01.2022 - 01.2022
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting
  • Kept building spaces premises clean inside and outside
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces
  • Polished stainless steel fixtures and furniture details
  • Removed spots from glass doors, mirrors, and windows by spraying cleaner and wiping
  • Swept hard surface floors using broom or push broom dust mop
  • Sanitized break area kitchen counters, tables, and sinks
  • Dusted surfaces, ledges, fixtures, and furniture
  • Checked in and stocked inventory throughout facility
  • Reported vandalism or other damage to property to supervisor
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience
  • Emptied trash cans and recycling bins to keep building clean and free of germs.

Professional Mover

O'Neil relocation
01.2022 - 01.2022
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to 100+ lbs
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports
  • Operated with safety and skill to avoid accidents and delays
  • Wrote detailed checklists to streamline job site walkthroughs and maintain customer satisfaction
  • Arranged items at destination according to customer requests and instructions
  • Moved furniture and boxes using utility dolly and truck ramp
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight
  • Followed verbal and written instructions to properly move and ship products
  • Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers, and [Action]
  • Inspected items for damage and reported issues to supervisor for resolution.

Education

General Ed -

La Serna High school
Whittier, CA
01.1989

Skills

  • Vehicle inspections
  • Effective communication skills
  • Vehicle systems maintenance
  • Dependable and reliable
  • Excellent customer service
  • Written Communication
  • Planning and Coordination

Timeline

Security Officer

Contemporary Services Corporation.
10.2023 - Current

Courtesy Shuttle Driver

F C marquis
11.2022 - Current

Lot Porter

Ganas Auto
01.2022 - 11.2022

Janitorial Worker

Honda Center
01.2022 - 01.2022

Professional Mover

O'Neil relocation
01.2022 - 01.2022

General Ed -

La Serna High school

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Diane Espinoza