Diane Estrada
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and Focused on supporting team success and achieving positive results.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
SmurfitWestrock
Glendale, Arizona
12.2022 - Current
- Managed customer accounts and updated information accurately.
- Collaborated with team members to resolve customer complaints.
- Processed orders and returns efficiently using company systems.
- Interacted regularly with internal departments such as accounting and operations to ensure timely delivery of goods or services purchased.
- Monitored shipments from vendors to ensure all items were received according to specifications outlined in the purchase order agreement.
- Managed vendor relationships, ensuring timely delivery of materials to support operational needs.
- Collaborated with team members to streamline service delivery processes.
- Supported sales team members to drive growth and development.
Administrative Assist-Customer Service Rep
Craftsman’s Cutting Dies
Phoenix, Arizona
06.2006 - 05.2022
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Managed inventory levels to meet production demands and minimize excess stock.
- Resolved discrepancies between invoices and delivery receipts and products received from vendors.
Education
Norwalk High School
Norwalk, CASkills
- Billing adjustments
- Purchasing
- Vendor management
- Client relations
- Adaptability and flexibility
- Team collaboration
- Customer account management
- New vendor setup
- Order tracking
- Multitasking capacity
Timeline
Customer Service Representative
SmurfitWestrock
12.2022 - Current
Administrative Assist-Customer Service Rep
Craftsman’s Cutting Dies
06.2006 - 05.2022
Norwalk High School