Taylor Chiantaretto
Canyon,TX
Summary
Detail-oriented professional with extensive experience in customer service, administrative support, and operations management. Proven skills in coordinating deliveries, processing paperwork, and managing transactions. Demonstrates strong communication, multitasking, and problem-solving abilities, effectively supporting daily business functions and maintaining organization in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Farmers Insurance Agency
Amarillo, Texas
01.2020 - 02.2022
- Assisted policyholders with billing questions, coverage changes, and account updates at Farmers Insurance Agency.
- Processed insurance applications, renewals, and endorsements using agency systems.
- Handled phone calls and emails, delivering clear, professional customer service to address inquiries and resolve issues.
- Responded to inbound customer inquiries regarding policy coverage, billing questions, and account changes, providing clear information and documenting each interaction accurately in accordance with Farmers Insurance Group standards.
- Processed routine policy service requests such as endorsements, address updates, and payment arrangements, verifying customer identity and ensuring changes were completed correctly within established timelines.
- Assisted customers with claim initiation by gathering required details, explaining next steps in the claims process, and routing information to the appropriate internal teams for follow-up and resolution.
- Investigated account issues by reviewing policy details and prior communications, collaborating with underwriting or claims personnel to resolve discrepancies and inform customers of outcomes.
- Informed customers about available products, discounts, and policy options, enhancing their understanding of coverage features and contributing to retention efforts through courteous service on every contact.
Administrative Clerk
Texas Board Of Pardons And Parole
01.2019 - 10.2019
- Enter, update, and track offender data in specialized agency databases, ensuring high accuracy and confidentiality.
- Prepare, edit, scan, collate, and distribute reports, correspondence, forms, and release documents.
- Sort and distribute mail, maintain filing and record-keeping systems, and manage office supplies
- performs routine-to-complex clerical and administrative support work to manage parole files and assist office operations
- Answers phone calls, greets visitors, handles inquiries regarding general office procedures, and assists staff or the public.
Clerk
Texas Board Of Pardons And Parole
Amarillo, TX
01.2018 - 01.2019
- Entered, updated, and retrieved offender and case information to ensure accurate records management using state databases and automated tracking systems.
- Created, organized, updated, and safeguarded physical and electronic files, records, and correspondence to maintain confidentiality and compliance.
- Receive, log, sort, and distribute incoming mail and documents, and prepare outgoing correspondence.
- Answered telephone calls, took messages, provided general office assistance, and operated standard office equipment to support daily office operations.
- Maintain strict confidentiality regarding sensitive offender records and agency correspondence in compliance with Texas guidelines.
Courier
Texas Board Of Pardons And Parole
Amarillo, TX
01.2016 - 01.2018
- Sorts, tracks, and transports official documents, files, and physical mail between departments, prison units, and administrative offices.
- Check documents for accuracy, attach required cover sheets, and assist in routing paperwork to databases like the Offender Information Management System (OIMS).
- Sort incoming and outgoing correspondence, legal paperwork, and files for specific departments, institutional parole officers (IPOs), and offenders
Restaurant Hostess
Chilis's Bar and Grill
Amarillo, TX
03.2015 - 12.2017
- Greet customers warmly and welcome them as they enter the restaurant- Manage reservations, waitlists, and seating arrangements
- Escort guests to their tables and provide menus
- Communicate with servers and management to coordinate seating and table availability
- Provide excellent customer service in a fast-paced environment
- Answer phone calls and assist customers with reservations and general questions
- Provide accurate wait-time estimates
- Monitor dining room activity to ensure tables are clean and ready for guests
- Handle customer concerns professionally and direct complaints to management when necessary
- Maintain an organized and welcoming entrance and waiting area
- Assist servers and other restaurant staff when needed
- Strong communication and customer service skills
- Friendly, professional, and welcoming attitude
- Organization and multitasking abilities
- Ability to work under pressure
- Problem-solving and conflict-resolution skills
- Teamwork and time management
- Attention to detail
Customer Service Representative
Eskimo Hut
Amarillo, TX
01.2015 - 12.2017
- Greet customers and provide friendly, professional service
- Assist customers with questions and resolve concerns.
- Handle cash and credit cards
- Operate the cash register and process customer payments
- Work efficiently in a fast-paced environment
- Follow company policies and safety procedures.
- Cash handling and basic math skills
- Attention to detail
- Reliability and dependability
- Ability to multitask
- Ability to work independently and as part of a team
- Monitor inventory and restock merchandise.
- Stock shelves and maintain product displays.
- Keep the store, restrooms, and work areas clean.
Education
Premier High School
Amarillo, TXSkills
- Insurance policy processing
- Billing adjustments
- Agency systems
- Data entry
- Office equipment
- File management
- Correspondence handling
- Billing systems
- Account updates
- Customer records
- Customer service
- Database entry
- Time management
- Handling payments
- Administrative tasks
- Filing systems
- Document management
- Customer relations
- Billing systems
- Account updates
- Customer records
- Confidentiality handling
- Office administration
- Office supply management
- Inventory tracking
- Mail sorting and distribution
Timeline
Customer Service Representative
Farmers Insurance Agency
01.2020 - 02.2022
Administrative Clerk
Texas Board Of Pardons And Parole
01.2019 - 10.2019
Clerk
Texas Board Of Pardons And Parole
01.2018 - 01.2019
Courier
Texas Board Of Pardons And Parole
01.2016 - 01.2018
Restaurant Hostess
Chilis's Bar and Grill
03.2015 - 12.2017
Customer Service Representative
Eskimo Hut
01.2015 - 12.2017
Premier High School