Michael Gutierrez
Houston,TX
Summary
Proficient sales representative skilled in effective communication and relationship cultivation. Committed to understanding customer needs and delivering tailored solutions that drive satisfaction and retention.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Sales Representative
State Farm
Katy, Texas
06.2025 - Current
- Developed key customer relationships to increase sales.
- Engaged clients through effective communication and relationship building to foster trust and loyalty.
- Identified customer needs and recommended suitable insurance products to align with their goals.
- Responded to inquiries from prospective customers about product features, enhancing their understanding and interest.
- Processed policy applications to ensure accuracy of client information.
- Responded promptly to client inquiries, providing information and support.
- Maintained organized records of client interactions and transactions in CRM system.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Analyzed customer feedback to improve products and services.
Customer Service Representative
pmc
Houston, tx
04.2022 - 06.2025
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries and resolved issues effectively.
- Educated customers on product features and benefits confidently.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided feedback to management on customer concerns and trends.
- Maintained a clean and organized workspace for optimal efficiency.
Education
High School Diploma -
Dobie High School
Houston06-2023
Some College (No Degree) - Business Analytics
San Jacinto College
Houston, TXSkills
- Insurance policy processing
- Sales tactics
- Sales forecasting
- CRM system management
- Customer relationship management
- Lead nurturing
- Customer retention
- After-sales service
- Product training
- Effective communication
- Conflict resolution
Certification
- life health and accident license
Timeline
Sales Representative
State Farm
06.2025 - Current
Customer Service Representative
pmc
04.2022 - 06.2025
High School Diploma -
Dobie High School
Some College (No Degree) - Business Analytics
San Jacinto College