Diane Evans
Westland
Summary
Professional healthcare worker ready to excel in phlebotomy. Strong foundation in venipuncture, specimen handling, and patient care. Focused on team collaboration and flexible with changing needs. Known for reliability, achieving results, and maintaining high standards in all tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
The Filling Station
11.2023 - 06.2025
- Managed accurate order taking and processing for diverse menu offerings.
- Delivered exceptional customer service in fast-paced dining environment.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Manager/Barista
Northern Grind Coffee
11.2022 - 11.2023
- Supervised daily operations, ensuring high-quality beverage preparation and customer service standards.
- Trained and mentored junior baristas in coffee preparation techniques and equipment usage.
- Coordinated promotional events, driving customer engagement and increasing foot traffic to the café.
Restaurant Server
Olive Garden
10.2020 - 11.2022
- Delivered exceptional customer service by anticipating guest needs and providing timely assistance.
- Coordinated dining room operations to ensure a seamless guest experience during peak hours.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Education
Phlebotomy - Training program
Phlebotomy Training Specialist
Southfield, MI09.2025
Associate of Applied Business - Business Communication
Eastern Michigan University
Ypsilanti, MI08-2023
High school diploma - undefined
Ida High School
Ida, MI05.2020
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- Capillary puncture
- Sample storage
- Critical thinking
- Customer service
Certification
- Licensed phlebotomy technician September 2025 to September 2027
- Certified Phlebotomy Technician
Timeline
Server
The Filling Station
11.2023 - 06.2025
Manager/Barista
Northern Grind Coffee
11.2022 - 11.2023
Restaurant Server
Olive Garden
10.2020 - 11.2022
High school diploma - undefined
Ida High School
Phlebotomy - Training program
Phlebotomy Training Specialist
Associate of Applied Business - Business Communication
Eastern Michigan University
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