Diane Evans
Duly Health And Care
AURORA,IL
10
years of professional experience
Patient Financial Contact Center specialist with customer service, billing support, and multitasking strengths in fast-paced healthcare settings. Demonstrates accuracy, attention to detail, and organized handling of patient-related work while supporting team goals. Experienced in resolving inquiries, processing payments, and maintaining efficient workflows across multiple accounts and deadlines.
Work History
Patient Financial Contact Center
1 Year 6 Months- Exhibited personal responsibility by ensuring high-quality work and meeting deadlines.
- Thrived in fast-paced settings by maintaining focus and efficiency.
- Contributed to team projects while also managing individual responsibilities effectively.
- Demonstrated quick learning and adaptability by mastering new skills and processes.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Financial Specialist
3 Years- Analyzed current accounts, cross-sold financial services, and resolved customer inquiries and complaints to enhance client satisfaction.
- Provided immediate assistance for online banking questions to enhance customer satisfaction.
- Processed payments over the phone for various loans and credit cards, ensuring accurate and efficient transactions.
Billing Specialist
1 Year- Service the needs of patients by accurately billing accounts.
- Ensured timely remittance and addressed issues impacting account integrity proactively.
- Verified customers' order information for correctness and checked it against previously obtained information as necessary.
Collections Representative
2 Years- Manage all accounts over thirty days past due.
- Managed accounts over thirty days past due to facilitate timely payment.
- Arrange collections calls and mailed billing invoice letters when needed.
Accounts Receivable
1 Year- Investigated billing discrepancies on customers' accounts and developed corrective instructions to ensure accurate billing.
- Collaborated with cross-departmental teams to trace payments on disputed bills and verify accuracy of charges.
- Resolved account errors in billing rates and misapplied credits, ensuring accurate customer information in data systems.
Education
Associate of Arts - Business Administration
Skills
Customer service
Active listening
Verbal communication
Conflict resolution
Attention to detail
Multitasking
Organizational skills
Calm under pressure
Computer skills
Teamwork and collaboration
Dependable and responsible
Friendly
positive attitude
Analytical skills
Timeline
Patient Financial Contact Center
Duly Health And Care
10.2024 - 04.2026Read More
Financial Specialist
LSI (Lending Solutions)
01.2021 - 01.2024Read More
Billing Specialist
Byram Healthcare
01.2020 - 01.2021Read More
Collections Representative
Advanced Disposal
01.2017 - 01.2019Read More
Accounts Receivable
In The Swim
01.2016 - 01.2017Read More
Southern University
Associate of Arts from Business Administration
Read More