Diane Fiorini
Summary
Professional with strong background in executive support, adept at managing complex schedules, coordinating meetings, and handling confidential information. Highly skilled in communication, organization, and problem-solving, ensuring seamless office operations. Focused on team collaboration and achieving results, adapting flexibly to changing needs and priorities. Dependable and resourceful, consistently delivering high-quality outcomes.
Overview
20
20
years of professional experience
Work History
Executive Assistant to the Chairman and CEO
San Diego County Credit Union
09.2022 - Current
- Enhanced executive efficiency by managing and prioritizing the President''s daily schedule, appointments, and travel arrangements.
- Managed sensitive information discreetly, maintaining strict confidentiality in all aspects of executive support.
- Facilitated seamless communication between the President and key stakeholders, ensuring timely responses to emails and phone calls.
- Prepared comprehensive briefing materials for meetings, enabling informed decision-making by the President.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Took notes and dictation at meetings.
Quality Assurance Analyst, Real Estate
San Diego County Credit Union
02.2022 - 09.2022
- Verify data input in lending software and certify accuracy of initial disclosures, re-disclosures and closing disclosures in accordance with current regulatory and credit union requirements
- Review, audit and deliver Loan Estimates and Closing Disclosures as required by TRID
- Review and provide feedback and corrections to various departments on written member communication, including conditional loan approvals, counter offer notices, adverse action notices and notice of incomplete letters
- Prioritize workload to adhere to service level agreements and regulatory timeframes
- Maintain communication with Loan Processors, Underwriters, Loan Closing and management regarding status of audits
Real Estate Intake Team
San Diego County Credit Union
05.2021 - 02.2022
- Prepare loan files in a timely manner to be assigned to loan processors
- Reviewing real estate loan applications submitted by SDCCU MLO's for accuracy, and missing information
- Pulling required documents from multiple websites that are needed to properly issue loan disclosures
SRP II
San Diego County Credit Union
08.2018 - 05.2021
- Over the past 19 months I have assisted call center during their extreme high call volume
- Helped members convert to our new online banking platform
- Assisted in the consumer lending call center for 3 months
- Processed routine member account transactions while providing support in many branch locations
- Welcomed members to branch, assisted with account openings, loan application and assisted with training new team members as needed
- Assisted branches with their sales goals by referring products and services that would benefit our members
Front Office Receptionist
Eugene I. Sugita, D.D.S.
02.2013 - 01.2018
- Managing multiple phone lines at once
- Customer service - Scheduling patients, following up with patients after their treatment, helping patients with dental insurance questions
- Typing reports for the doctors as well as dental summary reports
- Interacting with referring doctors' offices regarding their patient's
- Determining their level of pain and need for treatment (right away or just an appointment)
- Helping reassure patients that were scheduled for a root canal, by educating them on the process and need for the procedure
- By understanding that nobody wants to be in our office when they first come in, an upbeat, friendly and reassuring attitude is vital
Operation Supervisor
Chase Bank, Lakeside
05.2005 - 02.2013
- Supervise all tellers on the teller line
- Assist assistant/branch managers with tasks as needed
- Create and monitor teller schedules, to ensure proper staffing levels
- Train all new branch employees
- Deal with complaints by customers and help resolve their issues
- Maintain branches cash vault, ship outs and order cash as needed
- Maintain and service branches ATMs
Education
General Education
Grossmont College
El Cajon, CA01.2004
Skills
- Executive support
- Schedule & calendar planning
- Meticulous attention to detail
- Customer service
- Travel coordination
- Professional and mature
- Excel spreadsheets
Timeline
Executive Assistant to the Chairman and CEO
San Diego County Credit Union
09.2022 - Current
Quality Assurance Analyst, Real Estate
San Diego County Credit Union
02.2022 - 09.2022
Real Estate Intake Team
San Diego County Credit Union
05.2021 - 02.2022
SRP II
San Diego County Credit Union
08.2018 - 05.2021
Front Office Receptionist
Eugene I. Sugita, D.D.S.
02.2013 - 01.2018
Operation Supervisor
Chase Bank, Lakeside
05.2005 - 02.2013
General Education
Grossmont College
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