Diane Florido

IPX Retirement

11.2015 - Current

Helped build new web-based recordkeeping platform by collaborating with business teams to gather requirements, writing user stories for development team to implement and testing developed functionality to ensure completeness and correctness.
Acted as a liaison between business and development teams and communicated platform enhancements and bug fixes to developers in a concise and easily interpretable manner that reduced confusion and misinterpretation.
Acted as Scrum Master for high-priority company project and kept sprints on track to meet sprint goals. Ran daily standups, sprint retrospectives and sprint review calls to improve future sprints.
Acted as QA and UAT tester for product enhancements and bug fixes across multiple company platforms and applications and provided thorough testing to eliminate future issues.
Assisted in managing and investigating production support issues and followed them through to resolution through collaboration with business and development teams.
Wrote supporting documentation for company's recordkeeping platform and integrated applications to assist internal and external clients with troubleshooting and performing common processes.

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