Diane Fonseca
San Diego,CA
Summary
Results-driven professional with a track record of collaborating with leaders to optimize processes and improve operational effectiveness. Consistently meets and surpasses business objectives through meticulous organization and detail-oriented strategies. Proficient in operational management techniques that foster continuous improvement and enhance efficiency.
Overview
4
4
years of professional experience
Work History
Customer Experience Manager
Nordstrom Rack
La Jolla, California
09.2025 - Current
- Developed strategies to enhance customer experience through targeted initiatives.
- Analyzed consumer feedback across multiple channels to inform product and marketing decisions.
- Collaborated with cross-functional teams to streamline service delivery processes.
- Led initiatives to improve response times and reduce wait times.
- Managed a team of Customer Experience Representatives, providing guidance and support.
- Monitored customer feedback to identify improvement areas in the customer journey.
- Participated in strategic planning to strengthen competitive advantage through improved CX initiatives.
- Prepared reports and documentation to track sales metrics and support process-driven activities.
Fit Technician
Road Runner Sports
San Diego, California
12.2024 - Current
- Delivered personalized fit recommendations based on biomechanics and individual preferences.
- Collaborated with sales team to enhance customer experience and satisfaction.
- Maintained fitting equipment inventory and ensured adherence to sanitation protocols.
- Trained new staff on fitting techniques and customer service standards.
- Guided customers in selecting products for optimal performance and comfort.
- Engaged clients to build rapport and foster long-term relationships at store.
- Resolved customer inquiries promptly while delivering exceptional service.
Assistant Store Manager
AT&T Mobility
National City, CA
08.2021 - Current
- Developed effective sales strategies that significantly increased revenue.
- Supervised sales team performance and provided constructive feedback for continuous improvement.
- Resolved customer complaints to maintain high satisfaction levels.
- Coordinated inventory management and organized stock replenishment processes efficiently.
- Managed daily store operations while ensuring compliance with company policies.
- Regularly evaluated sales team performance to identify areas for enhancement.
SR Operation & Sales Support Manager
AT&T Mobility
San Diego
02.2024 - 07.2025
- Streamlined office communications and coordinated schedules for team members, boosting productivity.
- Cultivated strong working relationships with colleagues and management to enhance cooperation.
- Facilitated organization of company events and meetings, benefiting staff and clients.
- Maintained accurate records through effective use of office management software.
- Addressed customer inquiries swiftly while meeting service level agreements.
- Monitored project deadlines and deliverables to assist with coordination across teams.
- Handled incoming correspondence, routing inquiries to appropriate departments efficiently.
- Managed supply inventory and placed orders as needed to ensure readiness.
Store Manager
AT&T Mobility
El Cajon
09.2023 - 02.2024
- Managed daily retail operations and scheduled staff to ensure optimal performance.
- Monitored and tracked inventory levels, placing orders to prevent stock shortages.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Ensured compliance with safety regulations and company policies to maintain a secure environment.
- Prepared monthly reports detailing sales figures, expenses, and profits for analysis.
- Conducted thorough opening, closing, and shift-change procedures to uphold operational standards.
- Evaluated employee performance, identifying gaps for targeted improvement initiatives.
- Implemented strategies to enhance productivity by hiring and developing top talent.
Education
High School Diploma -
Desert Oasis High School
06.2005
Skills
- Team management and leadership
- Effective communication
- Data analysis and reporting
- Cross-functional collaboration
- Inventory management and control
- Staff training and development
- Performance evaluation and feedback
- Relationship building and management
- Office management and administration
- Time management and prioritization
- Policy implementation and compliance
- Organizational skills and oversight
- Senior leadership support
- Scheduling and operations management
- Expense reporting and budgeting
- Customer relationship management
Accomplishments
- At&t Management Development Program 2023
Languages
Spanish
English
References
References available upon request.
Timeline
Customer Experience Manager
Nordstrom Rack
09.2025 - Current
Fit Technician
Road Runner Sports
12.2024 - Current
SR Operation & Sales Support Manager
AT&T Mobility
02.2024 - 07.2025
Store Manager
AT&T Mobility
09.2023 - 02.2024
Assistant Store Manager
AT&T Mobility
08.2021 - Current
High School Diploma -
Desert Oasis High School