Diane Frescas
Los Angeles,CA
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about financial services practices and documentation requirements.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Account Specialist
Westlake Financial Services
Los Angeles, CA
06.2013 - Current
- provide the best customer satisfaction and meet all customer expectations through a dialer system.
- transitioned into the pre delinquent collection department where I gained knowledge of collecting and repossession procedures.
- Later became a department lead with company for approximately 3 years. Lead and developed agents, supervised, coached , and monitored for compliance and miscellaneous duties such as motivate staff to meet department goals. Conducted and scheduled meetings, worked with management leaders on strategies to meet goals, and for improvement in any area the department may have needed
- Worked in the Sales team, brought new business to Westlake Financial Services by working directly with independent and franchise car dealerships, assisted With getting their customers financed on purchasing a vehicle.
- Now an account Specialist with the company for 2 years now, I work with high risk accounts that need special handling. Plenty of skip tracing work included, leading to assigning repossessions to highly delinquent customer accounts.
Team Member
Cinnabon
Montebello, CA
11.2012 - 01.2014
- Greet and assist customers
- Provide excellent service with every customer purchase
- Keep a clean and neat environment
- Serve pastries, coffee and prepare smoothies and shakes.
Program Leader
ICES
Montebello, CA
10.2012 - 01.2013
- Responsible for monitoring after school program to a group of thirty children
- Including homework assistance, arts and craft projects and promote physical education activities
- Assure the safety of children, manage and redirect behavior, promote intellectual, and language development.
Sales Associate
Inspire
Montebello, CA
07.2011 - 11.2012
- Consistently met and exceeded department expectations for productivity and accuracy levels
- Identified and qualified customer needs, developed sale strategies and negotiated profitable projects
- Answered questions regarding the store and its merchandise
- Demonstrated use and care of merchandise
- Described merchandise and explain operation of merchandise to customers
- Greeted customer's needs
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Recommended merchandise based on customer needs.
Education
High School Diploma -
Schurr High School
Montebello, CA06.2011
Some College (No Degree) - Business Administration
East Los Angeles College
Monterey Park, CASkills
- Suggestive Selling
- Closing Procedures
- Product Recommendations
- Insurance Industry Knowledge
- Contract Review and Analysis
- Increasing Savings
- Binder Coverage
- Persuasive Negotiations
Certification
- Licensed Insurance Producer for Accident, Health, and Life
Timeline
Account Specialist
Westlake Financial Services
06.2013 - Current
Team Member
Cinnabon
11.2012 - 01.2014
Program Leader
ICES
10.2012 - 01.2013
Sales Associate
Inspire
07.2011 - 11.2012
High School Diploma -
Schurr High School
Some College (No Degree) - Business Administration
East Los Angeles College
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