Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
References
Timeline
Generic

Diane Gallichio

Yorkville,IL

Summary

Detail-oriented professional with expertise in transportation and retail operations. Proven track record in process improvement and safety management. Focused on enhancing operational efficiency and customer satisfaction.

Overview

14
14
years of professional experience
1
1
Certification

Work History

School Transportation Specialist

Septran
Bristol , IL
01.2023 - Current
  • Operated school bus to transport students safely to and from school.
  • Monitored student behavior, ensuring safety and respect during transit.
  • Conducted pre-trip inspections to verify vehicle safety and compliance.
  • Collaborated with team members to improve operational efficiency.

Shop Owner

Go Retail Group
Aurora, IL
10.2011 - 12.2024
  • Oversaw daily operations and inventory management for a high-traffic retail shop.
  • Coordinated promotional events to enhance store visibility and customer engagement.
  • Resolved customer inquiries, complaints, and returns promptly and professionally.
  • Managed employee schedules, delegating tasks to optimize performance.
  • Trained employees on role-specific duties and company values.
  • Facilitated timely deliveries of goods from suppliers to maintain stock levels.
  • Maintained accurate financial records while processing transactions efficiently.
  • Developed and executed merchandising strategies to attract and retain customers.

Call Center Representative

Mario Tricoci Hair Salons And Day Spas
Naperville, Illinois
08.2020 - 08.2022
  • Managed high-volume inbound calls, effectively resolving customer concerns and inquiries.
  • Assisted clients with appointment scheduling and service-related questions.
  • Documented customer interactions accurately in call center management system.
  • Maintained up-to-date knowledge of promotions and services available.
  • Answered incoming calls, addressing product inquiries and billing issues promptly.
  • Updated customer accounts, including addresses and contact information, in databases.
  • Ensured timely resolution of customer complaints to enhance satisfaction.
  • Demonstrated professionalism during all customer interactions via phone or email.

Sales Agent

New York Life Insurance Co
Lombard, Illinois
01.2020 - 03.2021
  • Conducted comprehensive market research to identify potential clients and industry trends.
  • Presented insurance products effectively to clients and prospects, enhancing understanding.
  • Educated clients on policy features, benefits, and coverage options to facilitate informed decisions.
  • Collaborated with colleagues to improve service delivery and client satisfaction outcomes.

Sales Agent

World Data Systems
Tinley Park, Illinois
03.2017 - 04.2020
  • Developed customized insurance solutions to address diverse client needs.
  • Presented insurance products clearly to clients and prospects.
  • Cultivated strong client relationships through consistent communication and follow-up.
  • Collaborated with colleagues to improve service delivery and client satisfaction.

Education

High School Diploma -

Lourdes High School
Chicago, IL
05-1989

Skills

  • Time management
  • Attention to detail
  • Customer assistance
  • Transportation logistics
  • Communication skills
  • Decision making
  • Team collaboration
  • Schedule management

Accomplishments

  • Safety award
  • PTO President for over 5 years
  • Volunteer Religious Ed Teacher over 27 years

Affiliations

Avid gardner

Hike with my Viszla

Ski

Travel

Certification

  • Insurance Sales License in the State of Illinois
  • Insurance Sales License in the State of New Mexico
  • Insurance Sales License in the State of Georgia
  • CDL

Languages

Polish
Professional

References

References available upon request.

Timeline

School Transportation Specialist

Septran
01.2023 - Current

Call Center Representative

Mario Tricoci Hair Salons And Day Spas
08.2020 - 08.2022

Sales Agent

New York Life Insurance Co
01.2020 - 03.2021

Sales Agent

World Data Systems
03.2017 - 04.2020

Shop Owner

Go Retail Group
10.2011 - 12.2024

High School Diploma -

Lourdes High School

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