Diane Gonzalez
Gustine,CA
Summary
Adept at managing high-stress situations and enhancing patient experiences, I significantly reduced no-show rates at Smile Brands by mastering HIPAA compliance and insurance verification. Fluent in Spanish, my customer service and problem-solving skills ensure efficient, empathetic resolutions, fostering loyalty and boosting clinic productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Smile Brands
10.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used [Software] to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
Customer Service Representative
ManpowerGroup
02.2021 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
THT Certificate -
Kaplan College - Stockton
Stockton, CA01.2016
High School Diploma -
Los Banos High School
Los Banos, CA06.2012
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Insurance verifying
- Appointment Scheduling
- Patient confidentiality
- Healthcare industry understanding
- FLUENT IN SPANISH
- Phone and Email Etiquette
- Problem-Solving
- Flexible Schedule
Timeline
Patient Service Representative
Smile Brands
10.2022 - Current
Customer Service Representative
ManpowerGroup
02.2021 - 11.2021
THT Certificate -
Kaplan College - Stockton
High School Diploma -
Los Banos High School