Diane Gonzalez
Rancho Cucamonga,CA
Summary
Property management professional with extensive experience overseeing residential communities and multifamily properties across multiple states. Experienced in handling the day-to-day operations that keep communities running smoothly, including maintenance coordination, lease administration, resident relations, property inspections, and collections. Known for being responsive, approachable, and solutions-oriented when addressing resident concerns and operational challenges. Strong background in managing budgets, overseeing capital improvement projects, maintaining compliance, and building positive relationships with residents, property owners, vendors, and team members.
Overview
2026
2026
years of professional experience
Work History
Regional Property Manager
ARC Investments
Montclair, USA
07.2017 - 02.2026
- Managed operations for a portfolio of six properties consisting of approximately 850 manufactured home sites, a 75-unit apartment community, and a 300-unit self-storage facility across California and New Mexico.
- Oversaw maintenance operations, vendor performance, repair scheduling, and capital improvement projects, ensuring work was completed on time and within budget.
- Monitored accounts receivable, tracked delinquencies, implemented collection efforts, and maintained strong occupancy and revenue performance.
- Prepared annual operating budgets, monitored expenses, and managed capital improvement projects exceeding $500,000 annually.
- Conducted regular property inspections to ensure communities were maintained to high standards, remained compliant with company policies, and provided a positive resident experience.
- Served as the primary point of contact for resident concerns, escalated maintenance requests, and emergency situations, providing prompt and professional resolutions.
- Negotiated service contracts, coordinated project timelines, and monitored contractor performance to achieve quality workmanship and cost-effective results.
- Built strong working relationships with residents, property owners, vendors, and team members through responsive communication and exceptional customer service.
- Supervised onsite management and maintenance teams, delivering training and operational support to drive consistent property performance.
Senior Administrative Assistant
CBRE
Ontario, California
2013 - 2017
Provided administrative and operational support within a commercial real estate environment.
Key Achievements & Responsibilities
- Coordinated operational support for senior leadership, managing project administration, financial reporting, and contract documentation.
- Maintained business records, databases, reports, and confidential organizational information.
- Facilitated vendor coordination and procurement processes, contributing to successful execution of special projects.
- Streamlined administrative processes to improve efficiency and support business objectives.
- Streamlined communication processes to enhance collaboration between departments and external stakeholders.
Skills
- Residential property management
- Multifamily operations
- Portfolio oversight
- Lease administration
- Budget management
- Financial reporting
- Risk management
- Contract negotiation
- Vendor management
- Property inspections
- Resident relations
- Team leadership skills
Accomplishments
- Successfully managed a portfolio of more than 1,200 combined units, sites, and storage spaces across multiple property types.
- Maintained strong occupancy levels through proactive resident retention efforts, lease management, and responsive customer service.
- Oversaw major capital improvement and maintenance projects while maintaining budget controls and operational efficiency.
- Improved collection performance through consistent delinquency monitoring, resident communication, and follow-up efforts.
- Developed strong vendor partnerships that improved response times, service quality, and overall property appearance.
Timeline
Regional Property Manager
ARC Investments
07.2017 - 02.2026
Senior Administrative Assistant
CBRE
2013 - 2017