Diane Goodman

• Managed daily operations for a successful small business, ensuring efficient processes and quality services.
• Interacted well with customers to build connections and nurture relationships.
• Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Enhanced company reputation by consistently delivering exceptional service quality to customers.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
• Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.

For over 40 years, I have been a mainstay in the professional speaking industry. After selling Goodman Speakers Bureau, I established Goodman Speaker Management to partner with meeting professionals, speakers bureaus, and production companies to create the most memorable and successful experiences. This company collaborated with clients to determine the specific purpose and goal for each event and recommended the best speaker to meet their needs. We are represented a dynamic group of influential thought leaders who are diverse in their expertise, styles, and topics. These speakers have unique experiences and insights and provided us the opportunity to offer a speaker to match any audience.

With over 40 years of industry experience, and as the founder of Goodman Speakers, Goodman Speaker Management and Diane Goodman Speaker Consulting, I helped shape the landscape of professional speaking. I am a founding member of the International Association of Speakers Bureaus (IASB), had leadership positions in Meeting Professionals International (MPI), and the American Marketing Associations (AMA).

As owner of a national speakers bureau, I serviced corporations and associations across the country in selecting and securing speakers and entertainers for their meetings and events.