Diane Gray

Acting Regional Survey Manager – PI2 & AHS

• Supervised 100+ staff across multiple departments, including training, case assignment, payroll management, and scheduling, ensuring operational efficiency and staff performance.
• Led inter-department action teams to enhance field survey interview methods, implementing both qualitative and quantitative approaches and ensuring real-time, continuous data collection.
• Managed Helpdesk/Service Desk operations for the region; triaged and resolved incident tickets using the Remedy Work Ordering system as the first point of contact for IT support.
• Evaluated and recommended electronic information systems (hardware, software, and equipment) to optimize data input/output processes, performed corrective actions, and supported automated systems such as ROSCO.
• Registered and tracked network client equipment in the software/asset management system, ensuring accurate inventory and system functionality.
• Performed statistical analyses using FQM reports, producing actionable insights and recommendations for program operations.
• Implemented survey methodologies to enhance data accuracy and reliability. Trained 100+ team members on data collection procedures and survey tools, fostering a collaborative environment.
• Oversaw quality control measures for data collection, maintaining high standards of integrity and precision.

• Independently managed large-scale census and post-enumeration survey operations to meet established legislative, budgetary, and production goals. Applied program management principles to develop operational schedules, monitor costs, and ensure timely completion of eight-week production cycles.
• Supervised 300+ field employees, including 7 field supervisors and quality assurance
• Auditors, ensuring adherence to survey protocols, data validation standards, and quality control procedures. Communicated work assignments and provided technical guidance to maximize operational effectiveness.
• Analyzed workflow processes, staffing levels, payroll utilization, equipment distribution, and training metrics to improve enumerator productivity by 5–20% above national benchmarks. Identified operational challenges and implemented corrective actions to maintain data integrity and production targets.
• Monitored regional overtime budgets, resolved time and attendance issues, and ensured compliance with fiscal controls. Conducted staffing analyses and provided recommendations for recruitment, hiring, and workforce adjustments consistent with allocated budgets.
• Provided daily written and oral reports to Field Quality Management teams and regional leadership regarding production status, survey data integrity, and emerging operational risks. Participated in recurring stakeholder meetings to clarify operational requirements and resolve complex field issues.