Diane Hankey
Silverlake,IN
Summary
Dynamic manager with a proven track record at Sodexo, excelling in team leadership and customer service. Enhanced operational efficiency through strategic planning and staff training, achieving departmental goals while fostering a collaborative culture. Skilled in complex problem-solving and relationship building, driving high-quality service delivery and employee engagement.
Overview
20
20
years of professional experience
Work History
Manager
Sodexo
08.2017 - 05.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Line Lead
Dexter Axle
10.2005 - 05.2009
- Assisted in training new employees and implementing procedural changes.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
- Reduced downtime for machinery by conducting regular maintenance checks and addressing issues promptly.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Trained new employees on production line processes, ensuring a smooth transition into their roles and maintaining high performance standards.
- Performed daily inspections and maintenance of equipment to manage wear and tear.
- Conducted thorough quality control inspections of finished products, ensuring adherence to established specifications and industry standards.
- Maintained open lines of communication between management and production staff, successfully resolving any conflicts or concerns that arose during daily operations.
- Monitored product quality to achieve superior quality reputation.
- Met tight deadlines consistently by effectively managing resources, prioritizing tasks, and monitoring progress.
- Increased employee morale by fostering a positive work environment through effective communication and constructive feedback.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Complex Problem-solving
- Verbal and written communication
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
Accomplishments
Serve safe certified
Timeline
Manager
Sodexo
08.2017 - 05.2025
Line Lead
Dexter Axle
10.2005 - 05.2009
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