Diane Hill
Scottsdale,AZ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in sales/customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Stylist
Splendid
Scottsdale , AZ
07.2023 - Current
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Educator
Lululemon
Scottsdale /Grayton Beach, AZ
11.2018 - 05.2023
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Regularly exceeded daily sales and product add-on quotas.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Supported efficient and timely replenishment of sales floor merchandise.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
Sales Associate
30A Inc
Santa Rosa Beach, FL
07.2015 - 09.2020
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Education
Associate of Arts - Social Work
FSU
Panama City, FLSkills
- Sales
- Product and service sales
- Store opening and closing
- Sales expertise
- Cash Handling
- Customer Relations
- Staff Training
Timeline
Stylist
Splendid
07.2023 - Current
Educator
Lululemon
11.2018 - 05.2023
Sales Associate
30A Inc
07.2015 - 09.2020
Associate of Arts - Social Work
FSU
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