Diane Hoff
Kenosha,WI
Summary
Dynamic Office Associate with a proven track record at the City of Kenosha, excelling in file organization and customer service. Recognized for enhancing workflow efficiency and fostering team collaboration. A dedicated team player skilled in data entry and time management, committed to delivering exceptional support and maintaining accurate financial records.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Associate
City of Kenosha
Kenosha, WI
08.2006 - Current
- Assist in daily office operations, ensuring smooth workflow and effective communication.
- Manage incoming calls and inquiries, providing timely responses to citizens and colleagues.
- Organize and maintain office files, enhancing document retrieval efficiency.
- Scheduling and coordination of meetings, optimizing team productivity.
- Greet incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintain accurate filing systems, reducing document retrieval times and enhancing overall organization.
- Respond to inquiries from callers seeking information.
- Complete clerical tasks such as filing, copying, scanning and distributing mail.
- Proofread and edit documents for accuracy and grammar.
- Open and properly distribute incoming mail.
- Plan and coordinate logistics and materials for committee meetings and events.
- Train and supervise employees on office policies and procedures.
- Utilize office equipment and software for data entry and document preparation.
- Maintain inventory of office and janitorial supplies and equipment.
- Developed familiarity with company policies and procedures to provide accurate information to staff and visitors.
- Provide clerical support to employees by copying, faxing, and filing documents.
- Organize office events to boost morale and foster positive working relationships among colleagues.
- Develop and maintain spreadsheets in Google to track and chart information.
- Collaborate inter-departmentally to assist with workflow and data.
- Handle sensitive information with discretion, ensuring confidentiality and maintaining trust within the company.
- Ensure timely completion of projects by effectively prioritizing tasks and delegating responsibilities when necessary.
- Process incoming correspondence promptly while maintaining an organized workspace.
- Assist in the training of new hires, full time and seasonal, helping them quickly adopt.
- Effectively manage vendor relations, resulting in timely deliveries and a reduction in supply chain issues.
- Facilitate smooth communication between various departments
- Prepare and edit documents
- Follow detail directions from management to complete daily projects and computer data entry.
- Answer and manage incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Perform wide-ranging administrative, financial and service-related functions.
- Direct automation of office procedures such as correspondence management, recordkeeping and online communications.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Provide excellent customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintain accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversee office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
Bachelor of Science - Sports Management
University of Wisconsin, Parkside
Kenosha, WISkills
- File organization
- Data entry
- Calendar & Scheduling management
- Expense tracking
- Positive attitude
- Customer service
- Time management
- Verbal and written communication
- Dedicated team player
- Strong problem solver
- Office management
- Payroll processing
- Payment processing
- Inventory management
Certification
- Notary Public, State of Wisconsin - Expires March 14, 2027
Timeline
Office Associate
City of Kenosha
08.2006 - Current
Bachelor of Science - Sports Management
University of Wisconsin, Parkside