Diane Holchin
Taylorsville,NC
Summary
Dynamic Pharmacy Manager with extensive experience at Publix Pharmacy, excelling in patient education and workflow optimization. Proven track record in leading high-performing teams, enhancing medication management accuracy, and cultivating a customer-centric environment. Skilled in training and mentoring staff, fostering professional growth while ensuring compliance with regulatory standards.
Overview
20
20
years of professional experience
Work History
Pharmacy Manager
Publix Pharmacy
09.2016 - Current
- Monitored and managed a very busy pharmacy while maintaining productivity and customer satisfaction.
- Led a high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
- Cultivated a customer-centric environment within the pharmacy, fostering long-term loyalty among patients.
- Supported employee growth and development by providing regular performance feedback, mentoring opportunities, and career advancement resources.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
Pharmacist
CVS Pharmacy
09.2005 - 09.2016
- Supervised daily pharmacy operations, ensuring compliance with regulatory standards and safety protocols.
- Mentored junior pharmacists and pharmacy technicians, fostering professional development and enhancing team performance.
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
Education
Doctor of Pharmacy -
Medical University of South Carolina
Charleston, SC05.1995
Bachelor of Science - BS Pharmacy
University of Pittsburgh
Pittsburgh, PA04.1991
Timeline
Pharmacy Manager
Publix Pharmacy
09.2016 - Current
Pharmacist
CVS Pharmacy
09.2005 - 09.2016
Doctor of Pharmacy -
Medical University of South Carolina
Bachelor of Science - BS Pharmacy
University of Pittsburgh