Diane Holte
Marshall
Summary
Dedicated front desk receptionist known for exceptional customer service, organization, and problem-solving skills. Committed to enhancing guest experiences and ensuring seamless operations.9
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Best Western Hotel
Madison
07.2023 - 08.2024
- Greeted guests warmly and assisted with check-in procedures.
- Scheduled reservations using hotel management software efficiently.
- Coordinated housekeeping requests and ensured timely room readiness.
- Assisted guests with checkout processes and handled billing inquiries.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
Caregiver
Visiting Angles
Madison
05.2023 - 07.2023
- Assisted clients with daily living activities and personal care needs.
- Administered medications according to prescribed schedules and protocols.
- Developed trusting relationships with clients through compassionate support.
- Documented client progress and care activities in detailed reports.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Customer Service Representative
Gainwell Enterprises
Madison
01.2019 - 07.2022
- Handled escalated complaints to ensure customer satisfaction and retention.
- Maintained detailed records of customer interactions for future reference.
- Participated in training sessions to stay updated on product knowledge and policies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Madison East High School
Madison, WI06-1987
Skills
- Reservation management
- Billing and payments
- Data entry accuracy
- Guest relations
- Hotel software proficiency
- Customer relationship management
Timeline
Front Desk Receptionist
Best Western Hotel
07.2023 - 08.2024
Caregiver
Visiting Angles
05.2023 - 07.2023
Customer Service Representative
Gainwell Enterprises
01.2019 - 07.2022
High School Diploma -
Madison East High School