Kurt Ruzzel Pasia
Rapid City,SD
Summary
Dynamic Front Desk Receptionist with proven expertise at Comfort Inn & Suites, excelling in customer service and reservation management. Enhanced guest satisfaction through effective communication and problem-solving skills, ensuring a seamless check-in experience. Skilled in data entry and telephone management, consistently maintaining a professional and organized front desk environment.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Comfort Inn & Suites
Rapid City, SD
12.2023 - Current
- Maintained a clean and organized reception area to uphold company image.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Coordinated pick-up and delivery of express mail services.
- Input customer data into reservation systems and updated to reflect room changes.[[
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Front Desk Receptionist
Barco El Nido Hotel
El Nido
03.2022 - 09.2023
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Updated and maintained office policies and procedures.
- Input customer data into reservation systems and updated to reflect room changes.
- Explained policies and procedures to visitors.
- Compiled and prepared reports and documents as requested.
Education
Bachelor of Science - Hospitality Management
Lyceum of The Philippines-Batangas
Batangas City, Philippines03-2022
Skills
- Customer service
- Telephone management
- Data entry
- Reservation management
- Conflict resolution
- Effective communication
- Time management
- Customer relationship management
- Problem solving
- Folding laundry
- Breakfast attendant
Timeline
Front Desk Receptionist
Comfort Inn & Suites
12.2023 - Current
Front Desk Receptionist
Barco El Nido Hotel
03.2022 - 09.2023
Bachelor of Science - Hospitality Management
Lyceum of The Philippines-Batangas
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