Summary
Overview
Work History
Education
Skills
Timeline
Generic

Diane Huff

East Canton,OH

Summary

Dynamic customer service professional with a proven track record at Kempthorn Collision Center, excelling in active listening and critical thinking. Recognized for optimizing service workflows and enhancing customer satisfaction through effective issue resolution and data management. Committed to training staff and fostering a collaborative environment for timely service delivery.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Kempthorn Collision Center
Canton OH
01.2000 - 05.2025
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Assisted in scheduling service appointments, optimizing workflow for technicians.
  • Maintained accurate records of customer interactions and vehicle services in management systems.
  • Collaborated with technicians to ensure timely completion of repairs and maintenance tasks.
  • Trained new staff on company policies, procedures, and operational best practices.

Service Advisor

Kempthorn Motors
Canton OH
01.2000 - 05.2025
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Assisted in scheduling service appointments, optimizing workflow for technicians.
  • Maintained accurate records of customer interactions and vehicle services in management systems.
  • Collaborated with technicians to ensure timely completion of repairs and maintenance tasks.
  • Trained new staff on company policies, procedures, and operational best practices.

Education

High School Diploma -

Timken Vocational High School
Canton OH
06.1975

Skills

Customer service

Active listening

Critical thinking

Data entry

Timeline

Customer Service Representative

Kempthorn Collision Center
01.2000 - 05.2025

Service Advisor

Kempthorn Motors
01.2000 - 05.2025

High School Diploma -

Timken Vocational High School
Diane Huff