Diane Jeffers
Santa Barbara
Summary
Professional with solid background in, membership management, known for implementing strategies that boost member retention and streamline processes. Focused on team collaboration and achieving measurable results. Expertise in database management and event coordination, valued for reliability and flexibility.
Overview
29
29
years of professional experience
Work History
Membership Coordinator
Ganna Walska Lotusland
08.2018 - 02.2020
- Responsible for overseeing the Membership Program, including reporting, analysis, strategy, and traffic management for membership efforts, and overall data management. Reported to Membership Manager.
- Processed new member data and follow through by sending out new Member packets including printing membership cards, and other materials. This included all new and renewing membership applications.
- Communicated member benefits, and stewarded increased giving by engaging with museum members, donors, and prospective members to increase levels of giving.
- Maintained the Donor Perfect membership database ensuring protocols for entering.
- Provided staff support to membership and fundraising campaigns.
- Maintained and stocked the inventory of printed materials and office supplies.
- Assists with the organization and implementation of membership events and activities.
- Assisted with the creation and proofing of invitations and direct mail pieces for special events.
- Represented Lotusland to prospective members and responded to member administrative needs such as new cards and name, address changes and gifting membership.
- Worked special events such as Members Summer BBQ, Lotusland Celebrates, Exceptional Plant sale, other events, and exhibit openings as was needed.
- Ensured a positive guest experience by greeting and addressing any questions when encountering guests.
Guest Experience and Engagement Manager
Ganna Walska Lotusland
08.2018 - 02.2020
- Promotes the Guest Experience and Engagement, managing day to day operations of the visitor center for 120+ guests per day
- Monitored guest services personnel for efficiency, accuracy and response to guest complaints
- Collaborated with outside departments to coordinate solutions that retain guest satisfaction
- Enhanced response and resolution systems to meet changing demands
- Cultivated relationships with staff, volunteers and docents
- Managed complex events involving multiple teams and large budgets, consistently meeting or exceeding expectations.
Image Resource Intern
Santa Barbara City College
09.2016 - 06.2018
- Managed and created database for tracking imagery, videos and books.
- Prepared images for archival, staff and student use.
- Updated from archives from existing system to digital format, improving retrieval time by 50%
- Trained new interns
Patient Financial Counselor
Santa Barbara Cottage Hospital
04.1991 - 06.2000
- Counseled 50-75 patients per day on their medical financial responsibilities
- Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
- Obtained authorizations and verified insurance for those registrations
- Increased surgery scheduling of short-stay and out-patient with MD offices by streamlining process
- Performed duties in multiple outpatient branches, including Emergency room
Education
Bachelor of Arts - Art with Minor in History of Art And Architecture
University of California, Santa Barbara
Santa Barbara, CA06.2021
Skills
- Member point person for communication
- Membership database management
- Membership processing
- Customer service and guest experience expert
- Proficiency in hospitality systems
- Problem-solving skills management
- Collaboration
- Event coordination
- Leadership
- Analytical skills
- CRM software
Timeline
Membership Coordinator
Ganna Walska Lotusland
08.2018 - 02.2020
Guest Experience and Engagement Manager
Ganna Walska Lotusland
08.2018 - 02.2020
Image Resource Intern
Santa Barbara City College
09.2016 - 06.2018
Patient Financial Counselor
Santa Barbara Cottage Hospital
04.1991 - 06.2000
Bachelor of Arts - Art with Minor in History of Art And Architecture
University of California, Santa Barbara