DIANE JOHNSON-VALENTINE
Sacramento,United States
Summary
Ability to be multi-task-oriented while providing assistance to customers. Dedicated and motivated to maintain customer satisfaction and contribute to company success. Ethics oriented with over three years professional experience, known for exercising discretion and maintaining confidentiality.
Overview
24
24
years of professional experience
Work History
Guest Service Representative
California State Fair
07.2025 - 07.2025
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Assisted guests with variety of services and local attraction information.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Provided recommendations to guests on local attractions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Guest Service Representative
California State Fair
07.2024 - 07.2024
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Assisted guests with variety of services and local attraction information.
- Fostered positive atmosphere, greeting guests warmly upon arrival.
- Provided recommendations to guests on local attractions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Club Level Concierge
Sheraton Grand Sacramento
11.2018 - 11.2021
- Greeting guest as the enter club lounge
- Monitor club lounge for seating availability
- Maintain cleanliness and condition of bar, bar unit, tables and other tools
- Stock ice, glassware and supplies
- Complete opening and closing duties
- Requisition all necessary supplies
Workers Compensation Analyst
Franchise Tax Board
02.2001 - 01.2018
- Provided onsite training
- Complete all company insurance renewals including property and Workers' Compensations
- Analyze assigned complex cases
- Provide backup lead assistance
- Attend court hearing regarding cases settlements
- Ability to comprehend & interpret complex information
- Proficient with Microsoft Office applications
- Explain laws, rules, regulations, policies & procedures of FTB
- Facilitate staff meetings
- Acted as liaison between management and employees.
Education
Administration of Justice - Criminal Justice
Sacramento City College
Sacramento, CASkills
- Quick learner
- Client-focused
- Computer proficient
- Time management skills
- Excellent communication
- Results-oriented
- Case analyzation
- Word processing
- Customer service
- Flexible schedule
- Guest orientation
- Issue resolution
- Teamwork and collaboration
Special Interests
- Volunteer at Greater Grace Church
- Volunteer at LDL Empowerment Institute/Group
Timeline
Guest Service Representative
California State Fair
07.2025 - 07.2025
Guest Service Representative
California State Fair
07.2024 - 07.2024
Club Level Concierge
Sheraton Grand Sacramento
11.2018 - 11.2021
Workers Compensation Analyst
Franchise Tax Board
02.2001 - 01.2018
Administration of Justice - Criminal Justice
Sacramento City College
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