Diane Kabakoff

• Evaluated progress of each client's program and made adjustments accordingly when needed.
• Developed personalized workout plans based on individual client assessments and goals.
• Coached and encouraged participants during exercises and routines.

• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Adhered strictly to established budgets while maximizing profits from available resources.

• Collaborated with marketing teams to design promotional campaigns and materials that resonated with target audiences.
• Researched best practices in the field of customer engagement and applied them accordingly.
• Produced materials to highlight program offerings and reach new donors.
• Built and established lasting relationships using encouragement and personal support.
• Notified clients about class prices, promotions and available payment options.
• Promoted business and physical fitness by attending off-site promotional and community events.
• Optimized program budgets, outreach and results with strategic fundraising plans.
• Created presentations outlining strategic plans for driving higher levels of engagement among customers.
• Built relationships with key stakeholders across all departments within the organization.
• Organized focus groups to collect feedback from customers on new products or services.
• Managed multiple complex projects with competing timelines, budgets and resources.
• Facilitated brainstorming sessions with internal stakeholders regarding new ideas for engaging customers.
• Worked alongside business leadership to assess trends and operational needs and create strategic roadmaps.
• Coordinated large-scale events to engage with donors and provide presentations regarding fundraising initiatives.
• Assisted with new products from concept through implementation.
• Helped finalize negotiations and close sales deals.
• Networked with industry leaders and investigated partnerships to increase opportunities.
• Provided input into team practices and areas in need of improvement.
• Monitored industry trends and competitors' activities to ensure competitive edge.
• Consulted with customers to gather and define requirements.
• Created a comprehensive framework for customer success initiatives.
• Coached team members on how to develop meaningful connections with customers.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Completed day-to-day duties accurately and efficiently.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Identified needs of customers promptly and efficiently.
• Created daily workout routines tailored to clients' physical abilities, interests, and health conditions.
• Helped clients utilize fitness equipment properly using verbal instructions and demonstrations.
• Conducted assessments of clients' body composition, strength, cardio-respiratory endurance, flexibility and balance.
• Explained the benefits of regular physical activity to motivate individuals to stay active.
• Greeted and assisted guests entering facility to provide general information and answer questions.
• Monitored client progress and adjusted workout plans as necessary for optimal results.
• Conducted one-on-one training sessions to meet clients' specific health and fitness objectives.
• Attended professional conferences and workshops related to the field of health promotion and wellness.

• Identified potential sponsorships from external organizations in order to increase revenue sources.
• Assigned tasks and work hours to staff.
• Administered first aid in emergency situations.

Developed Day Camps and Managed Daycare

Worked with children 6 month to 12 years