Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Volunteer
Diane Keith

Diane Keith

Gainesville,GA

Summary

Proven to excel in high-pressure environments, demonstrated at McDonald's by enhancing customer satisfaction and minimizing order errors through effective multitasking and teamwork. Skilled in time management and attention to detail, significantly reducing processing errors at Amazon by implementing improved return policies. Achieved consistent customer satisfaction, showcasing a strong work ethic and collaboration skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Food Runner

McDonald's
08.2023 - 05.2024
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.

Return Processing Associate

Amazon
04.2021 - 06.2023
  • Communicated effectively with customers to address concerns or inquiries related to return processes, fostering positive relationships.
  • Assisted in training new employees on return processing procedures, contributing to improved team productivity levels.
  • Contributed to the development of more effective return policies, leading to reduced product loss and increased customer satisfaction rates.
  • Reduced processing errors by conducting thorough reviews of each returned item for compliance with company guidelines.
  • Exercised strong attention to detail when evaluating returned merchandise for signs of wear or damage per company standards.

Box Maker

Bed,Bath,and Beyond
05.2016 - 08.2020
  • Folded blanks along scored lines and taped and stitched edges together to form cartons.
  • Glued strips of cellophane on cartons to form windows in containers.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
  • Used twine or wire to tie bundles into specified number of cartons.
  • Achieved consistent customer satisfaction through attention to detail, ensuring boxes met specific requirements and needs.

Education

Diploma - Gent

Hart County High School
Hartwell, GA
06.1977

Skills

  • Quick Learner
  • Teamwork and Collaboration
  • Strong Work Ethic
  • Time Management
  • Effective Multitasking

Accomplishments

Manager to go back to school and accomplish a 4.0 in college didn't even do that in high school

Certification

  • Area of certification Training - Timeframe

Timeline

Food Runner

McDonald's
08.2023 - 05.2024

Return Processing Associate

Amazon
04.2021 - 06.2023

Box Maker

Bed,Bath,and Beyond
05.2016 - 08.2020

Diploma - Gent

Hart County High School

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Diane Keith