Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jefferson Martinez

Miami

Summary

Dynamic food service professional with a strong work ethic and proven ability to enhance customer satisfaction at News Cafe. Skilled in effective multitasking and kitchen communication, I excel in high-pressure environments, ensuring timely food delivery and exceptional service. Committed to continuous improvement and fostering teamwork to elevate dining experiences.

Personable and energetic, bringing positive attitude and excellent multitasking abilities. Knowledge of food service operations and adept at quickly learning menu items and delivering orders efficiently. Committed to providing exceptional service and ensuring customer satisfaction.


Overview

1
1
year of professional experience

Work History

Food Runner

News Cafe
11.2024 - 02.2025
  • Delivered food and beverages accurately to tables in a timely manner.
  • Collaborated with kitchen staff to ensure efficient order preparation and service.
  • Maintained cleanliness and organization of dining area and service stations.
  • Assisted in training new team members on service procedures and protocols.
  • Responded promptly to customer inquiries and requests to enhance dining experience.
  • Monitored inventory levels of supplies, reporting shortages to management as needed.
  • Implemented feedback from guests to improve service delivery and satisfaction.
  • Supported team during peak hours by managing multiple orders effectively.
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.

Kitchener

Ohare Airport
01.2024 - 09.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.

Education

Bachelor’s Degree in Petroleum Engineering -

U.N.E.R.M.B
Maracaibo, Zulia State, Venezuela.
07-2017

Skills

  • Customer service
  • Effective multitasking
  • Sense of urgency
  • Problem-solving
  • Quick learner
  • Teamwork and collaboration
  • Strong work ethic
  • Time management
  • Strong teamwork
  • Hospitality service expertise
  • Anticipating customer needs
  • Memory retention
  • Safety awareness
  • Order management
  • Food safety
  • Kitchen communication
  • Valid Driver's license
  • Food delivery
  • Performance improvement
  • Serving staff support
  • Food running

Languages

Spanish
Native or Bilingual
English
Limited Working

Timeline

Food Runner

News Cafe
11.2024 - 02.2025

Kitchener

Ohare Airport
01.2024 - 09.2024

Bachelor’s Degree in Petroleum Engineering -

U.N.E.R.M.B

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