Diane Khamphoui
Huntington Beach,California
Summary
Dynamic professional with extensive experience at Coffee Bean & Tea Leaf, excelling in barista training and customer service. Proven ability to motivate teams and enhance operational efficiency, achieving improved sales through strategic upselling. Skilled in POS system operation and adept at fostering positive customer relationships, ensuring satisfaction in high-pressure environments.
Overview
2026
2026
years of professional experience
Work History
Barista Shift Supervisor
Coffee Bean & Tea Leaf
Huntington Beach, CA
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Boosted sales through the promotion of seasonal beverages and upselling bakery items to customers.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Claims Adjuster
Progressive
Irvine, CA
03.2020 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
Education
Molecular Biology
California State University, Dominguez Hills
Carson, CA05.2019
Skills
- Equipment troubleshooting
- Staff motivation
- Adaptability to change
- Team collaboration
- Customer service
- Critical thinking
- Claims investigation
- Active listening
- Claims processing
- Advanced oral and written communication skills
- Decision-making
- Settlement negotiation
- Policy interpretation
- Coverage assessments
- Problem-solving
- Verbal and written communication
- Liability assessment
- Claims investigations
- Customer service and support
- Computer skills
- Liability determination
- MS office
Timeline
Claims Adjuster
Progressive
03.2020 - Current
Barista Shift Supervisor
Coffee Bean & Tea Leaf
Molecular Biology
California State University, Dominguez Hills