Diane Lucas
Riverdale,UT
Summary
Dedicated and hard working Sales/Marketing Representative with Registered Nurse (RN) background. Proven success exceeding goals, retaining customers and maintaining strong reputation for customer satisfaction. Engaging and personable to increase business opportunities through outstanding customer service, dedication to detail, and effective communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Account Manager, Sales/Marketing
Encompass Health
Ogden, UT
07.2020 - Current
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business relationships.
- Exceeded sales goals and market competitions through effective negotiation of product and services
- Built and strengthened long-lasting client relationships based on facilitating client satisfaction and renewing customer relations with health systems, home health, hospitals and other inpatient facilities, physicians and physician groups
- Served as a public awareness representative for the Agency and was responsible for education relative to hospice services provided by the agency as well as monitoring the execution of transitional care services through ongoing quality assurance visits with referral sources and other applicable entities
- Listened attentively to client feedback and utilized data to integrate clinical guidelines, protocols and other metrics in development of transition plans that are patient-centered, promoting quality and efficiency in the delivery of care
- Increased referral sources by 65%
- Acquired new contracts with multiple hospital systems
Registered Nurse
Ogden Regional Medical Center
Ogden, UT
06.2018 - 07.2020
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans
- Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management options
- Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage individual care plans
Education
Bachelor of Science - Nursing
Weber State University
Ogden, UT04.2019
Registered Nurse - Nursing
Weber State University
Ogden, UT04.2018
Associate of Science - General Studies
Weber State University
Ogden, UT12.2016
Skills
- Goal Driven
- Territory Management
- Excellent Verbal and Written Communication
- Relationship Building
- Customer Service
- Ability to Interact Positively with Clients and Vendors
- Team Collaboration
Accomplishments
- Daisy Award Nomination Recipient
- Summa Cum Laude
- High Honors
Certification
- Registered Nurse in Utah
- Certified Phlebotomist Technician
Timeline
Account Manager, Sales/Marketing
Encompass Health
07.2020 - Current
Registered Nurse
Ogden Regional Medical Center
06.2018 - 07.2020
Bachelor of Science - Nursing
Weber State University
Registered Nurse - Nursing
Weber State University
Associate of Science - General Studies
Weber State University