Diane Manns
Washington,DC
Summary
Detail-oriented Security Officer with expertise in incident reporting, conflict resolution, and customer service. Committed to enhancing team efficiency and developing safety procedures.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Washington, DC
03.2023 - Current
- Monitored premises to ensure the safety and security of personnel and property.
- Conducted regular patrols to identify potential security risks and enforce regulations.
- Responded promptly to alarms and incidents, ensuring effective resolution of emergencies.
- Collaborated with law enforcement during investigations, providing detailed reports and evidence.
- Answering all students', staff's, and guests' inquiries.
- Reviewing and screening Student IDs.
- Keeping daily activity reports and visitation activity reports
- Trained new security staff on protocols, enhancing team efficiency and compliance.
- Implemented access control measures, preventing unauthorized entry into secured areas.
Security Officer
Contemporary Services Corporation.
Upper Marlboro, MD
08.2019 - Current
- Monitored premises to ensure the safety and security of personnel and property.
- Assisted in developing safety procedures and improving overall emergency response strategies.
- Utilized surveillance systems to monitor activities, ensuring proactive threat detection and reporting.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety top priority.
- Acted quickly during emergencies to reduce the opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Vehicle Patrol
Allied Universal Security Services
Washington, DC
02.2022 - 03.2023
- Regularly patrolling the Howard University campus parking areas to identify security and safety issues and to secure the premises.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Responding quickly to emergencies to assist Campus Police in assessing and de-escalating issues.
- Patrolled and monitored premises in a company vehicle or on foot.
- Provided excellent customer service while and addressing visitor inquiries or concerns related to facility safety or access control procedures.
Human Resources Specialist
Department of Defense Education Activity
Alexandria, VA
06.2009 - 05.2019
- Developed and implemented recruitment strategies to attract diverse talent for educational positions.
- Managed employee onboarding processes, ensuring compliance with federal regulations and organizational policies.
- Facilitated training sessions on HR policies, enhancing staff understanding of benefits and workplace conduct.
- Collaborated with leadership to address employee relations issues, fostering positive workplace culture and morale.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Assistants, manager with Human Resources hiring guidance and setting salary structures.
Education
High School Diploma -
T.C. Williams High School
Alexandria, VA06-1988
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Detail-oriented
- Skilled at handling and resolving conflicts professionally
- Consistently work flexible hours in extreme weather conditions
Certification
- Certified: Metropolitan Police, Unarmed Security Officer, Allied Universal Security Services - 01/ 17/ 2025 to 01/17/2027
- Certified: Maryland State Police (MSP). Contemporary Services Corporations. 01/31/2023 to 01/31/2028
- Licensed Security Guard & Security Officer
Timeline
Security Officer
Allied Universal Security Services
03.2023 - Current
Vehicle Patrol
Allied Universal Security Services
02.2022 - 03.2023
Security Officer
Contemporary Services Corporation.
08.2019 - Current
Human Resources Specialist
Department of Defense Education Activity
06.2009 - 05.2019
High School Diploma -
T.C. Williams High School