Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule and personnel management.
Overview
19
19
years of professional experience
Work History
Team Leader
Versiti Blood Center of Ohio
Hilliard , OH
05.2021 - 02.2024
Delegated tasks to ensure efficiency of blood drive.
Monitored daily workflow to ensure adherence to established policies and procedures.
Ensured compliance with all safety regulations in the workplace.
Medical Chart Auditor
Ciox Healthcare
Alpharetta, GA
04.2020 - 04.2021
Interacted with administrators, and other healthcare professionals regarding audit.
Performed audits of medical charts using established criteria and protocols.
Pulled patient records and transferred information to appropriate parties while safeguarding the medical records to maintain patient confidentiality.
Senior Customer Service Advisor
JPMorgan Chase
Westerville, OH
08.2005 - 09.2019
Researched customer inquiries using internal databases and resources.
Provided high level customer service to clients, resolving their queries and complaints in a timely manner.
Assisted customers by answering questions, addressing concerns and providing current account information.
Education
Phlebotomist - Phlebotomy
Larock Health Care Academy
Columbus, OH
11-2020
Some College (No Degree) - Education
Ohio State University
Newark, OH
Medical Transcription, Billing And Coding - Medical Transcription, Billing And Coding
Penn Foster Career School
Scranton, PA
Skills
Coaching
Work Planning
Documentation And Reporting
Cash Handling
Timeline
Team Leader
Versiti Blood Center of Ohio
05.2021 - 02.2024
Medical Chart Auditor
Ciox Healthcare
04.2020 - 04.2021
Senior Customer Service Advisor
JPMorgan Chase
08.2005 - 09.2019
Phlebotomist - Phlebotomy
Larock Health Care Academy
Some College (No Degree) - Education
Ohio State University
Medical Transcription, Billing And Coding - Medical Transcription, Billing And Coding