Diane Martz
Staunton,VA
Summary
Diligent Patient Access Supervisor with solid background in managing patient access operations. Successfully led teams in optimizing patient registration processes and improving overall patient satisfaction. Demonstrated expertise in problem-solving and effective communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Supervisor
Sentara
Harrisonburg, VA
05.2016 - 12.2025
- I served as a Patient Access Supervisor in the Emergency Department approximately 6 years before being assigned to outpatient locations for approximately 3 1/2 years. Some of my responsibilities included positive patient identification; verify insurance and utilize websites to obtain policy numbers and eligibility; order supplies and maintain equipment as needed; coach and train new and existing employees on workflow processes; perform quarterly 1 on 1 meetings with individual team members and perform yearly performance evaluations; work with Senior Leaders to establish plans to meet patient needs; employee scheduling; screening, interviewing and hiring potential new hires; meeting copay, coinsurance and previous balance collection goals; working closely with leaders of different departments to meet department and patient needs; hold monthly team meetings and keep team members up-to-date on any changes that may affect their work and team building exercises; work closely with human resources if there were instances of employees needing and type of disciplinary or corrective actions; creating new electronic medical records; working with various emergency services agencies and law enforcement for patient intake.
EPIC ECorp Analyst
Sentara
Harrisonburg, Virginia
12.2015 - 05.2016
- Provide technical training and support to Sentara physicians and staff using the EPIC eCare integrated electronic medical records.
Education
High School Diploma -
Stonewall Jackson High School
QuicksburgSkills
- Communication Expert
- Teamwork Expert
- Problem-solving Expert
- Leadership Expert
- Openness Expert
- Adaptability Expert
- Creativity Expert
Certification
- 2015 Medical Terminology Basics - Blue Ridge Community College
- 2022 CHAA - The National Association of Healthcare Access Management
- 2025 Frontline Manager Leadership Program - University of Denver
Timeline
Patient Access Supervisor
Sentara
05.2016 - 12.2025
EPIC ECorp Analyst
Sentara
12.2015 - 05.2016
High School Diploma -
Stonewall Jackson High School