Kelly Arellano
Silverdale,WA
Summary
Proactive Patient Access Supervisor with expertise in healthcare administration and patient services. Specializes in streamlining processes, boosting team performance, and enhancing patient satisfaction. Proven track record of implementing strategies that improve workflow efficiency and operational productivity.
Overview
14
14
years of professional experience
Work History
Patient Access Supervisor
Conifer Healthcare Solutions
Burien, WA
05.2024 - Current
- Supervised patient access operations to ensure compliance with healthcare regulations and enhance service quality.
- Managed patient scheduling and registration processes to improve patient flow and access to services.
- Implemented policies to improve check-in procedures and reduce wait times.
- Trained staff on patient interaction protocols and software systems for efficiency.
- Managed workflow within the department to ensure timely completion of tasks.
- Coordinated communication between departments to streamline patient access workflows.
- Resolved patient inquiries and issues, enhancing overall service experience.
- Facilitated team meetings to discuss operations, challenges, and solutions collaboratively.
- Created reports for management regarding daily operations of the department.
- Guided team members to improve efficiency in duty completion, fostering a collaborative work environment.
- Conducted training sessions for new hires and existing staff members on proper registration techniques.
Care Management Administrative Assistant
Kaiser
Silverdale, WA
02.2022 - 04.2025
- Acted as primary contact between Care Management/Discharge Planning, Utilization Review, Social Work staff, and payor sources to obtain and document authorizations for current and post-hospital care needs.
- Ensured accurate documentation of discharge planning interventions in Epic System to facilitate seamless patient transitions.
- Distributed resources and appointment information to patients.
- Coordinated home health skilled services and durable medical equipment arrangements, enhancing support for patient care.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Surgery Scheduler
Dignity Health
Folsom, California
02.2018 - 11.2021
- Resolved scheduling conflicts to ensure efficient operating room usage.
- Coordinated with medical staff and patients to schedule surgeries, ensuring alignment with operational needs.
- Supported pre-operative preparations by confirming patient information and requirements.
- Collaborated with surgeons to optimize surgery schedules and resources.
- Assisted in training new staff on scheduling procedures and systems.
- Ensured compliance with healthcare regulations in scheduling practices, supporting safe and efficient patient care.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Obtained all required documents prior to scheduled procedures, facilitating seamless patient transitions and preparation.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Collaborated and established strong working relationships with physicians, supervisors and colleagues.
- Provided patient education and answered questions regarding the surgery process.
- Checked patient insurance and collected pre-authorizations from providers.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
Patient Access Representative
Dignity Health
Stockton
11.2011 - 02.2018
- Managed patient inquiries and resolved concerns related to services and billing processes, enhancing patient satisfaction.
- Facilitated patient registration by verifying and filing all required documentation accurately, streamlining the process.
- Conducted in-person patient registration interviews to gather essential demographic and medical information accurately.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assisted patients with insurance verification and eligibility checks efficiently.
- Checked insurance details to confirm coverage for services rendered, ensuring accurate billing.
- Communicated financial obligations to patients and collected fees at time of service.
- Facilitated payment collection by processing co-pays and other charges from patients during their visit.
- Educated patients on necessary documentation for admissions and procedures, ensuring compliance and readiness.
- Obtained patient signatures for consent forms and ensured compliance with privacy regulations before treatment.
- Maintained accurate patient records and ensured compliance with privacy regulations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Utilized electronic health record systems to update patient information securely.
- Responded to incoming calls in a timely and courteous manner, ensuring clear communication with callers.
- Welcomed patients and visitors warmly, creating a friendly and professional environment upon arrival.
- Collaborated with healthcare teams to streamline patient access workflows effectively.
- Clarified admission forms and policies to patients, obtaining their signatures for informed consent.
- Engaged in team meetings and training sessions to enhance collaboration and share best practices.
- Processed patient responsibility estimate determined by insurance at pre-registration.
Education
Associate of Arts - General Studies
Vennard College
Oskaloosa, IA05-1987
Skills
- Team leadership
- Conflict resolution
- Effective communication
- Staff training
- Workflow optimization
- Healthcare compliance
- Schedule management
- EPIC charting
- Effective problem solving
- Revenue cycle management
- Strong leadership
- HIPAA compliance
- Multi-channel communication
- Financial procedures adherence
- Team collaboration
- Verbal and written communication
- Process improvement
Timeline
Patient Access Supervisor
Conifer Healthcare Solutions
05.2024 - Current
Care Management Administrative Assistant
Kaiser
02.2022 - 04.2025
Surgery Scheduler
Dignity Health
02.2018 - 11.2021
Patient Access Representative
Dignity Health
11.2011 - 02.2018
Associate of Arts - General Studies
Vennard College