Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Diane Mattingly

Sanford,NC

Summary

Adept at managing high-stress situations and delivering exceptional customer service, I enhanced patient satisfaction at First Health Moore Regional Hospital and supported law enforcement with vital data at Southern Pines Police Department. My strong work ethic and proficiency in safe food handling are complemented by a proven track record in improving service delivery and fostering patient and guest engagement.

Overview

18
18
years of professional experience

Work History

Tray Server

First Health Moore Regional Hospital
11.2017 - 03.2020
  • Provided attentive service during high-volume periods without sacrificing attention to detail or patient rapport.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Set positive tone for entire dining experience as first point of contact for patients.
  • Served food and beverages promptly with focused attention to patient needs.
  • Enhanced patient satisfaction by promptly attending to their needs and providing personalized service.
  • Cultivated warm relationships with patients.

911 Dispatcher

Southern Pines Police Department
11.2001 - 11.2016
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Read system maps and caller information, and documented details in system.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
  • Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.

Education

Associate of Applied Science - Communications

Draughton's School of Business / TulsaUniversity
Tulsa, OK
05-1971

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Patient Engagement
  • Guest Engagement
  • Professional Appearance
  • Hospitality service expertise
  • Cleanliness standards
  • Safe Food Handling
  • Food safety understanding
  • Food safety practices
  • Performance Improvement
  • Order Accuracy

Affiliations

  • Grace Chapel, Sanford, NC

Timeline

Tray Server

First Health Moore Regional Hospital
11.2017 - 03.2020

911 Dispatcher

Southern Pines Police Department
11.2001 - 11.2016

Associate of Applied Science - Communications

Draughton's School of Business / TulsaUniversity

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Diane Mattingly