Diane Mc Camey
Fresno,CA
Summary
40 Years of Excellent Customer Service & Claims insurance processing, Also worked in the food & retail Industry. Recently Retired seeking part time employment.
Overview
25
25
years of professional experience
Work History
Sales/Customer Service & Register Clerk
Kirklands's
10.2021 - 06.2024
15 Years of Excellent Customer Service
Delta Health Systems
08.2006 - 08.2021
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Retailer Clerk
Dolls Bears, And More
04.2004 - 11.2005
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Managed efficient cash register operations.
Claims & Customer Service Reprentative
Trans Western Insurance
07.1999 - 11.2003
- Managed large volume of medical claims on daily basis.
- Responded to correspondence from insurance companies.
- Paid or denied medical claims based upon established claims processing criteria.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services and company information.
- During this I also work a second job at the Radisson Hotel,I was a server and also worked banquets for Large
- Functions.
Education
High School Diploma -
Clovis High School
Clovis, CA06.1977
Skills
- Customer Relations
- Coaching and mentoring
- Staff education and training
- Medical terminology knowledge
- Retail store support
- Stocking and replenishing
- Took orders, waited on table's
- and provided excellent customer and provided excellent customer service
- Data Entry
Baseball, Interior Design
My son grew up playing baseball, Then my grandsons grew up playing baseball. As a young child I went to many Dodger games,
baseball has been a part of my life for years. Interior Decorating is a passion I enjoy.
Timeline
Sales/Customer Service & Register Clerk
Kirklands's
10.2021 - 06.2024
15 Years of Excellent Customer Service
Delta Health Systems
08.2006 - 08.2021
Retailer Clerk
Dolls Bears, And More
04.2004 - 11.2005
Claims & Customer Service Reprentative
Trans Western Insurance
07.1999 - 11.2003
High School Diploma -
Clovis High School