Isabelle Barnes
South Weymouth,MA
Summary
Proven track record at a locally known family business, Park Ave Market. Excelling in cash management and customer relations. Demonstrated ability to mentor staff, enhance customer satisfaction, and handle dispute resolutions effectively. Achieved a significant improvement in staff performance and customer service quality, showcasing reliability, diligence, and a professional demeanor.
Overview
5
5
years of professional experience
Work History
Register & Customer Service Representative
Park Ave Market - Ace Hardware
Weymouth, MA
02.2020 - Current
- Processed diverse payment methods through the cash register, ensuring accuracy.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- I worked a flexible schedule and extra shifts when needed to assist the family-owned business.
- Built strong relationships with local customers to encourage repeat business, and ensure a helpful experience.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Degree Seeking - Business Analytics
University of Massachusetts, Boston
Boston, MAHigh School Diploma -
Weymouth High School
Weymouth, MA06-2024
Skills
- Cash Management
- Credit card payment processing
- Staff education and training
- Prioritization and Task Management
- Multi-line phone talent
- Professional telephone demeanor
- Customer relations
- Dispute resolutions
- Punctuality and reliability
- Microsoft outlook
Capstone Portfolio
https://sites.google.com/weymouthps.org/exercise-your-brain/home?authuser=1
Volunteer
Designed and executed an adapted fitness course, tailored to a group of young women with varying physical and mental disabilities. This program was ran to teach these young women how to stay active and healthy despite their personal handicaps.
References
References available upon request.
Timeline
Register & Customer Service Representative
Park Ave Market - Ace Hardware
02.2020 - Current
Degree Seeking - Business Analytics
University of Massachusetts, Boston
High School Diploma -
Weymouth High School
Similar Profiles
Isabelle BarnesIsabelle Barnes
Cashier at Park Avenue Market - Ace HardwareCashier at Park Avenue Market - Ace Hardware
Savannah StinnettSavannah Stinnett
Sales Associate at Senders Market Ace HardwareSales Associate at Senders Market Ace Hardware
Mathew GrubeMathew Grube
Retail Sales Associate at True Value Hardware Store / Ace HardwareRetail Sales Associate at True Value Hardware Store / Ace Hardware