Summary
Overview
Work History
Education
Skills
Tools
Timeline
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Diane Mills

Livonia,MI

Summary

Proven technology leader, adept at fostering collaboration, innovation and efficiency. Over 25 years of experience in managing multiple teams and roles involved in the software lifecycle, including Product and UI/UX Designers, Technical Writers, Product Managers, Report Analysts, Software Engineers, QA Analysts, and Technical Support Engineers.

Overview

24
24
years of professional experience

Work History

Sr. Development Manager

WorkForce Software
05.2017 - 06.2024
  • Led multiple teams of talented individuals who deliver innovative enterprise workforce management solutions for customers. Strong communicator and advocate for the teams.
  • Able to understand a highly complex portfolio of products to lead the teams effectively, providing business value, user stories, and context for solutions developed. Provided product subject matter expertise cross-departmentally to ensure customer satisfaction.
  • Key leader in multiple successful product launches, ensuring cross functional communication and sequencing of launch activities.
  • Championed and implemented dozens of process improvement initiatives that led to increased efficiency in software development cycles without compromising quality standards. Increased team productivity by optimizing resource allocation and workload distribution among team members.
  • Aligned team goals with company objectives, effectively communicating strategic vision to the team for successful execution. Mentored teams in best practices.

Software Development and Release Manager

WorkForce Software
08.2007 - 11.2016
  • Provided strategic guidance on resource allocation, negotiation of release content, and timeline management, resulting in optimized product roadmap execution.
  • Led successful transitions from Waterfall to Agile methodologies. Facilitated training and adoption of new tools such as JIRA, Confluence, and Aha, resulting in improved collaboration and efficiency across globally distributed teams.
  • Managed staff, recruitment, training, and budgeting activities.

Business Analyst

WorkForce Software
02.2006 - 08.2007
  • Conducted interviews with customers to collect information on business processes and user requirements. Customer verticals included manufacturing, utilities, and government
  • Developed high-quality technical requirements documentation to support software implementation
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Configured software for customer production use and to meet prospect requirements for sales demos

Technical Services Manager

Wise Solutions/Altiris Inc.
07.2000 - 02.2006
  • Built fee-based technical support model. Defined and reported on KPIs, created technical support levels, coordinated and analyzed customer satisfaction surveys
  • Grew the team, and built culture, standards, and practices. Identified opportunities for professional growth and development within the organization
  • Project leader for development of support portal, defining user personas and journeys, user research, workflows, and portal marketing materials
  • Increased customer satisfaction ratings from 55% to consistently 85% or greater

Education

Bachelor of Science - Computer And Information Sciences

Oakland University
Rochester, MI

Skills

  • Coaching and Mentoring
  • Cross-Functional Team Development
  • Program Planning
  • Resource Coordination
  • Decision-Making
  • Staff Leadership
  • Project Management
  • Workflow Process Improvement

Tools

Highly proficient in business tools such as Excel, Word, Jira, Confluence, Asana, Slack

Timeline

Sr. Development Manager

WorkForce Software
05.2017 - 06.2024

Software Development and Release Manager

WorkForce Software
08.2007 - 11.2016

Business Analyst

WorkForce Software
02.2006 - 08.2007

Technical Services Manager

Wise Solutions/Altiris Inc.
07.2000 - 02.2006

Bachelor of Science - Computer And Information Sciences

Oakland University

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Diane Mills