Diane Morrissette
Salina,KS
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling.
Overview
27
27
years of professional experience
Work History
Bank Teller
The Citizens National Bank
Concordia, KS
03.1997 - Current
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Counted and packaged currency and coins.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained friendly and professional customer interactions.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Processed customer transactions promptly, minimizing wait times.
- Provided customer records, account statements and copies of checks.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking website and mobile apps.
- Audited fellow teller currency to contribute to dual-control procedures.
- Turned in excess cash to maintain drawer security.
- Removed mutilated currency from circulation.
Education
Concordia High School
Concordia, KSSkills
- Cash counting
- Financial Transactions
- Deposit and withdrawal management
- Money Handling
- Data inputting
- Transaction Processing
- Professionalism and Courtesy
- Reliable and Responsible
- Cash handling expertise
- Transaction processing accuracy
- Account updating
- Customer Service
- Time Management
- Team Cooperation
- Data Entry
- Account Management
- Exceptional customer service
Timeline
Bank Teller
The Citizens National Bank
03.1997 - Current
Concordia High School