DIANE MORSILLO
Hurst,Texas
Summary
Transportation supervisor leveraging extensive experience in logistics management and team oversight to drive timely and efficient service delivery. Demonstrated success in improving guest experiences through strategic problem-solving and collaborative teamwork. Committed to fostering a culture of safety and operational excellence.
Overview
2027
2027
years of professional experience
Work History
Transportation Supervisor
HAP
Fairbanks, Alaska
03.2026 - 09.2026
- Supervised a team of drivers to ensure compliance with safety regulations.
- Addressed logistical challenges to enhance timely guest service delivery.
- Evaluated driver performance and delivered constructive feedback to support continuous improvement.
FRONT DESK AGENT - SEASONAL
WESTMARK
Fairbanks, AK
04.2025 - 09.2025
- Greeted customers upon arrival and facilitated a smooth check-in process.
- Interacted with guests, providing helpful support and fostering a welcoming atmosphere.
- Used critical thinking skills to resolve customer complaints quickly and effectively.
- Recommended local activities to enhance guest experience, including Holland America tour options.
- Processed cash, credit, and debit transactions accurately.
SR. ROUTER, LINE MAINTENANCE PLANNING
AMERICAN AIRLINES/US AIRWAYS
07.1983 - 05.2022
- Managed routing of aircraft to optimize departure schedules.
- Ensured compliance with safety regulations during aircraft movements.
- Documented routing procedures for operational consistency and clarity.
- Tracked and reported issues to identify and resolve operational challenges through creative solutions.
- Utilized computer systems including JMOCA, FOS, Sabre, LOFDS, Excel, Word, SAFE & AMPS to support daily operational requirements.
MAINTENANCE ROUTING SUBJECT MATTER EXPERT (SME) - SPECIAL PROJECT
AMERICAN AIRLINES/US AIRWAYS
- Acted as SME for Maintenance Routing, defining critical requirements to streamline operations.
- Led company-wide implementation of the Operational Maintenance System (OMS), enhancing multi-resource management.
- Developed and executed quality assurance test cases to validate the functionality of the OMS applications.
- Developed comprehensive training programs to ensure effective knowledge transfer and successful product adoption.
- Advised on the development of new products, services, and processes.
Education
AAS - LOGISTICS AND SUPPLY CHAIN MANAGEMENT
TARRANT COUNTY COMMUNITY COLLEGE
Fort Worth, Texas08-2024
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
YOUNGSTOWN STATE UNIVERSITY
Youngstown, OhioSkills
- Logistics management
- Solutions development
- Team management
- Computer proficiency
- Analytical thinking
- Time management
- Attention to detail
- Customer service excellence
- Collaborative teamwork
- Active listening
Internship
- Remote Area Medical, Rockford, Tennessee, Summer 2024
- Congressional Intern for U.S. House of Representatives
- Eugene V. Atkinson, Representative from the 25th district in Pennsylvania
Timeline
Transportation Supervisor
HAP
03.2026 - 09.2026
FRONT DESK AGENT - SEASONAL
WESTMARK
04.2025 - 09.2025
SR. ROUTER, LINE MAINTENANCE PLANNING
AMERICAN AIRLINES/US AIRWAYS
07.1983 - 05.2022
MAINTENANCE ROUTING SUBJECT MATTER EXPERT (SME) - SPECIAL PROJECT
AMERICAN AIRLINES/US AIRWAYS
AAS - LOGISTICS AND SUPPLY CHAIN MANAGEMENT
TARRANT COUNTY COMMUNITY COLLEGE
BACHELOR OF SCIENCE - BUSINESS ADMINISTRATION
YOUNGSTOWN STATE UNIVERSITY