Lovely Sara Nicolas
Middlesex,NJ
Summary
Dynamic security professional with a proven track record at Allied Universal Security Services, excelling in emergency response and incident reporting. Recognized for superior customer service and effective surveillance, I foster a safe environment while training new team members to uphold high standards. Fluent in multiple languages, enhancing communication with diverse clientele.
Overview
2026
2026
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Middlesex, NJ
2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
Chargée De Mission
CNE
Petion Ville. Haiti
2020 - 2021
- Facilitated communication and relationship development between different stakeholders.
- Researched existing policies and procedures to gain firm understanding of current conditions.
- Drafted and presented reports outlining policy actions.
- Recommended updates to current legislation, regulations and policies.
- Modeled data and presented findings to leadership and opinion groups.
Cashier
Walmart
Houston, TX
2023 - 2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Agent Marketing & Fiscal
Mairie De Delmas
Delmas,Haiti
2014 - 2017
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Assistante De Direction
BOJEUX PARC
Delmas, Haiti
2009 - 2011
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
Education
No Degree - Formation En Fiscalité Communale
USAID
Delmas,Haiti Associate of Science - Phlebotomy
Right Away Phlebotomy Academy
Houston, TX2024
Associate of Science - Massotheraphie
Sosa Academy
Delmas , Haiti 2021
Associate of Science -
Centre D’etudes Diplomatiques Et Internationales
Bourdon, Haiti 2014
Skills
- Report writing
- Incident reporting
- Security guard license
- Superior customer service
- Surveillance
- Emergency response
- FLUENT IN LANGUAGE
Languages
Creole
Native or Bilingual
French
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Security Officer
Allied Universal Security Services
2024 - Current
Chargée De Mission
CNE
2020 - 2021
Cashier
Walmart
2023 - 2024
Agent Marketing & Fiscal
Mairie De Delmas
2014 - 2017
Assistante De Direction
BOJEUX PARC
2009 - 2011
No Degree - Formation En Fiscalité Communale
USAID
Associate of Science - Phlebotomy
Right Away Phlebotomy Academy
Associate of Science - Massotheraphie
Sosa Academy
Associate of Science -
Centre D’etudes Diplomatiques Et Internationales