Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diane Nicole Kemp-Wiggins

Taft

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

21
21
years of professional experience

Work History

Labor Worker When Needed

Dowden Construction
Livingston, TX
08.2023 - 01.2026

Maintained cleanliness and organization of work areas to promote safety and efficiency.

  • Assisted in loading and unloading materials, optimizing workflow processes.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean and organized work areas, contributing to overall efficiency on the job site.
  • Performed general housekeeping and cleaning tasks.
  • Performed basic carpentry tasks for various construction projects, enhancing overall project quality.
  • Completed daily progress reports detailing completed tasks, issues encountered, and resolutions implemented.
  • Gathered and disposed of worksite debris to remove safety hazards.
  • Collaborated with team members to meet daily production goals consistently.

Cashier

C3 Oil
Kirbyville, TX
03.2023 - 08.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed cash handling and balanced registers at end of shifts.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Trained new cashiers on operational procedures and technology usage.
  • Maintained cleanliness and organization of checkout areas to improve customer experience.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

SALES FLOOR ASSOCIATE

Dollar Tree
Livingston, Texas
05.2020 - 08.2021
  • Customer satisfaction and customer issue resolution.
  • Cash, check, debit/credit card transactions with minimal errors
  • Assisted customers with product inquiries and guided them to appropriate merchandise.
  • Maintained cleanliness and organization of sales floor, ensuring appealing shopping environment.
  • Stocked shelves promptly, enhancing product availability and customer satisfaction.
  • Processed transactions efficiently, providing accurate change and maintaining cash drawer integrity.
  • Collaborated with team members to execute promotional displays and seasonal merchandising initiatives.
  • Resolved customer complaints effectively, enhancing overall shopping experience and loyalty.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.
  • Utilized customer feedback to improve services and apply best practices.

TRUCK MONITOR

Providence Engineering & Environmental Group
Sulphur, Louisiana
10.2017 - 08.2017
  • Supervise hurricane clean up
  • Monitor what debris gets loaded and hauled to appropriate dump sites.
  • Responsible for trucks getting to appropriate locations and on time
  • Responsible for logging all loads going and coming
  • Responsible for logging all hazardous material
  • The supervisor's eyes and ears out on the job site

LABOR HAND

Driver Pipeline
Irving, Texas
09.2016 - 10.2016
  • Gathering tools
  • Assisted anywhere needing help
  • General manual labor

LOAN AGENT

CASH AMERICA PAWN
Livingston, Texas
05.2015 - 12.2015
  • Customer service and merchandising
  • Valued and purchased merchandise
  • Licensed and bonded
  • Issued loans based upon merchandise value
  • Test product for any issues
  • Handled all phases of customer interaction

SECRETARY/ OWNER

D & S TRUCKING
Livingston, Texas
03.2009 - 01.2014
  • Addressed any legal issues
  • Oversee parts
  • Detailed record keeping
  • Spreadsheet/Data entry
  • Customer Relations

AUTO CAD DESIGNER

RING A DING DESIGNS
Lumberton, Texas
08.2004 - 01.2006
  • Took field notes
  • Transferred field notes into data
  • Composed blueprint work orders from field notes
  • Enter information into blueprints
  • Dealt with all types of markers
  • Projected now data into future data requirements
  • Customer confidentially
  • Company confidentially

Education

High School - General Studies

Buna High School
Buna, Texas
01.2003

Skills

  • Microsoft Office/ Windows
  • Data Entry
  • Adobe Acrobat
  • Accounting
  • Fax/Printer/Copier/Scanner
  • First aid training
  • Customer service
  • Customer assistance
  • Patience and empathy
  • Cash handling
  • Goal oriented
  • Discipline

Languages

English
Full Professional

Timeline

Labor Worker When Needed

Dowden Construction
08.2023 - 01.2026

Cashier

C3 Oil
03.2023 - 08.2023

SALES FLOOR ASSOCIATE

Dollar Tree
05.2020 - 08.2021

TRUCK MONITOR

Providence Engineering & Environmental Group
10.2017 - 08.2017

LABOR HAND

Driver Pipeline
09.2016 - 10.2016

LOAN AGENT

CASH AMERICA PAWN
05.2015 - 12.2015

SECRETARY/ OWNER

D & S TRUCKING
03.2009 - 01.2014

AUTO CAD DESIGNER

RING A DING DESIGNS
08.2004 - 01.2006

High School - General Studies

Buna High School
Diane Nicole Kemp-Wiggins
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