Diane Nowlin

• Manage office and staff
• Meet assigned goals and production, staying in the top 25% of the nation for the year
• Maintaining no lower than a 97% audit rate
• Maintain confidentiality of bank records and client information to prevent mishandling of data and potential breaches
• Recommend loan approvals and denials based on customer loan application reviews
• Compile database of loan applicants' credit histories, corporate financial statements and other financial information
• Ability to communicate, work with, and relate to superiors, peers, and customers

• Worked to generate dramatic improvements in condition of the branch
• Received an award for the improved turn around
• Uncovered and resolved strategic and tactical issues impacting sales management and business operations
• Recommended loan approvals and denials based on customer loan application reviews

• Processed customers' deposits, transfers and cash withdrawals
• Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch
• Responded proactively and positively to rapid change
• Delivered prompt service to prioritize customer needs
• Maintained friendly and professional customer interactions
• Developed prospects for new loans though weekly cold calling
• Completed Management training in 6 months

• Supported daily operations by coordinating team schedules and prioritizing tasks.
• Assisted in developing financial reports to provide insights for strategic decision-making.
• Trained new staff on company policies, procedures, and best practices to ensure compliance.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Generated repeat business through exceptional customer service.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Oversaw daily operations to maintain store cleanliness and organization.

General Studies while playing softball.