Diane Oliver
Riverhead,NY
Summary
Dynamic and detail-oriented professional with extensive experience in customer service and cash handling at Holiday Inn Express & Suites. Proven ability to resolve guest issues and enhance satisfaction, leveraging strong problem-solving skills and effective communication. Committed to maintaining high standards of hospitality and operational efficiency.
Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise with talent for upselling.
Professional with strong experience in financial operations, ready to excel in cash management. Known for exceptional accuracy, organizational skills, and strong focus on team collaboration. Proven ability to adapt to changing needs and maintain high standards while achieving results. Skilled in handling transactions, reconciling accounts, and ensuring financial integrity.
Overview
26
26
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express & Suites East End
Riverhead, NY
08.2022 - 07.2025
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Key Holder Supervisor
Costello Ace Hardware
Rocky Point, NY
04.2022 - 08.2022
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Received and counted money.
- Processed cash, credit, debit, and check payments.
- Opened inventory boxes and restocked shelves.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Accepted and processed customer returns.
Cashier
Christmas Tree Shops
Riverhead, NY
10.2019 - 08.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Front Line Supervisor/ Cash Office
Bjs Wholesales Club
Riverhead, NY
06.1999 - 04.2022
- Coordinated and managed line shutdowns, production startups and changeovers.
- Managed work station assignments, employee breaks and shift rotations to achieve assigned objectives.
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable
- Supported branch operations by conducting regular audits of cash drawers and vaults, ensuring accuracy and compliance.
- Reduced errors with effective management of cash drawer, ensuring timely deposits and withdrawals.
- Expedited end-of-day closing procedures with organized documentation and efficient balancing of accounts.
- Ensured seamless customer experience through accurate processing of large volume cash transactions during peak hours.
- Increased team productivity by training new employees on proper cash handling procedures and best practices.
Education
None - General Studies
Suffolk County Community College
Riverhead, NYRegents Diploma - General Studies
Riverhead High School
Riverhead, NY06.1994
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Credit and cash payments
- Oral and written communications
- Microsoft office
- POS systems
- Clerical duties
- Reservations
- Transaction processing
- Computer skills
- Problem-solving
- Phone and email etiquette
- Detail-oriented
- Data entry
- Team supervision
References
Joseph Mantiera - Former General Manager (631) 943-3828
Laura Gallo- Former Co Worker / Supervisor (631) 405-0312
Chrysoula (Chrissy) Siagianiss - Former Co worker (631) 992-0362
Emily Jones - Life Long Friend (631) 997-2796
Timeline
Front Desk Agent
Holiday Inn Express & Suites East End
08.2022 - 07.2025
Key Holder Supervisor
Costello Ace Hardware
04.2022 - 08.2022
Cashier
Christmas Tree Shops
10.2019 - 08.2022
Front Line Supervisor/ Cash Office
Bjs Wholesales Club
06.1999 - 04.2022
None - General Studies
Suffolk County Community College
Regents Diploma - General Studies
Riverhead High School