Diane Ouellette
Lowell,MA
Summary
Personable, responsible, and dedicated Inside Sales Supervisor with 30 years of experience in developing, maintaining, and expanding corporate sales. Consistently demonstrating sales skills and product knowledge to substantially increase client satisfaction and retention. Committed to generating increased sales via maximized work efficiency and extensive product expertise.
Overview
24
24
years of professional experience
Work History
Inside Sales Supervisor
Insultab, Inc.
04.1999 - 09.2023
- Reviewed 300-500 orders daily for shipping viability
- Developed comprehensive training program for new hires.
- Generated approximately 9 Million in annual bookings from new and repeat sales.
- Oversaw team of 2-4 inside sales representatives.
- Consistently led staff to exceed sales goals.
- Participated in staff meetings to establish goals, and to share progress and expectations.
- Prepared pricing strategies to enhance sales and increase profitability.
- Exceeded sales goals through dedicated active pursuit of new customers, and constant attention to current customers.
- Cultivated relationships and maintained quality communications with account contacts to maximize client retention.
Education
Bachelor of Science - Management Science
Bridgewater State University
Bridgewater, MASkills
- Quote generation and follow up
- Lead generation and follow up
- Sample processing and follow up
- Maintain / edit / update 700-1000 active orders
- Skilled in reading customers drawings for quoting
- Established and maintained appropriate inventory stocking levels for key customers
- Implemented and maintained system to ship weekly consolidated freight to top twenty customers
- Attended on line seminars to learn customers procurement systems to more efficiently quote and process orders
- Initial contact for any product complaint, to resolve any issues and avoid escalation
- Annual review and update of all contracts for potential increases
- Proactively alerting customer of any production delays, or product changes
Timeline
Inside Sales Supervisor
Insultab, Inc.
04.1999 - 09.2023
Bachelor of Science - Management Science
Bridgewater State University