Diane Randolph
Monaca,PA
Summary
Dynamic customer service professional with extensive experience in fostering positive relationships and enhancing client satisfaction. Committed to ministry and outreach, with a heartfelt dedication to serving others and making a meaningful impact in the community. Eager to contribute skills and compassion to Choices, furthering the mission of support and empowerment for those in need. Proven ability to connect with individuals on a personal level, ensuring needs are met with care and understanding.
Overview
29
29
years of professional experience
Work History
Sales and Service Distribution Agent
United States Postal Service, USPS
03.2023 - Current
Providing Customer Service at retail window for shipping needs.
Package and mail distribution.
Receive and distribute Amazon packages.
Prepare daily deposit for afternoon truck dispatch.
Associate/ Kids Pastor
Praise Assembly of God
09.2021 - 03.2023
- Delivered impactful sermons that inspired congregation growth and engagement.
- Provided pastoral counseling, supporting individuals through personal challenges and spiritual development.
- Collaborated with church boards to align mission goals with community needs and vision strategies.
- Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
- Provided spiritual care through visitation, counseling, and prayer.
- Fostered a welcoming environment for newcomers by creating an inclusive culture within the church community.
- Oversaw administration and management of all areas of ministry.
- Planned and oversaw events such as Vacation Bible School and Trunk-or-Treat.
- Served as mentor to children in church community, offering guidance and support.
- Coordinated mission trips for members interested in participating in global outreach efforts.
Operations Agent
Southwest Airlines
11.2011 - 10.2022
Provided Customer Service to all passengers while providing critical weight and balance details to Pilots.
Ensuring on-time departures with confidence and safety.
Supervisor
Continental Airlines/ ExpressJet
11.2009 - 11.2011
- Customer Service/ Ramp
Hair Stylist
Brett James Salon
04.2006 - 10.2009
Flight Attendant
USAirways
11.1998 - 12.2005
Special Assistance Representative
USAirways
11.1997 - 11.1998
Reservations Agent
USAirways
09.1996 - 11.1997
Education
Comprehensive Business and Travel
The Boyd School
Pittsburgh, Pennsylvania06.1996
General Studies
East Allegheny Jr./Sr. High School
North Versailles, Pennsylvania06.1995
Ministry License - Ministry
PENNDEL School of Ministry
Monroeville, PA06-2023
Skills
- Effective troubleshooting skills
- Optimistic mindset
- Client relationship management
- Effective problem resolution
- Effective organizational skills
- Ensuring customer satisfaction
- Polite communication skills
- Product sales
- Resolving customer issues
- Strong communication
- Follow-up calling
- Attention to detail
- Teamwork
- Time management
- Multitasking
- Multitasking Abilities
- Active listening
- Decision-making
- Self motivation
- Professionalism
- Time management abilities
- Continuous improvement
Timeline
Sales and Service Distribution Agent
United States Postal Service, USPS
03.2023 - Current
Associate/ Kids Pastor
Praise Assembly of God
09.2021 - 03.2023
Operations Agent
Southwest Airlines
11.2011 - 10.2022
Supervisor
Continental Airlines/ ExpressJet
11.2009 - 11.2011
Hair Stylist
Brett James Salon
04.2006 - 10.2009
Flight Attendant
USAirways
11.1998 - 12.2005
Special Assistance Representative
USAirways
11.1997 - 11.1998
Reservations Agent
USAirways
09.1996 - 11.1997
General Studies
East Allegheny Jr./Sr. High School
Comprehensive Business and Travel
The Boyd School
Ministry License - Ministry
PENNDEL School of Ministry