Diane Roberson
Englewood,OH
Summary
Accomplished Contract Manager with a proven track record at Goodwill Easter Seals, excelling in contract administration and relationship building. Streamlined operations, enhanced team efficiency, and proactively solved contractual challenges. Expert in maintaining rigorous service quality standards and adept at managing complex databases. Achieved significant improvements in process efficiency and staff development. Proficient in bringing skills in risk management, contract preparation and service coordination. Administers contract terms effectively by continuously tracking progress and deliverables. Effective at handling simultaneous contract timelines and maintaining strict schedules. Specializes in quality control and building good rapport with employees and customers. Worked with people with disabilities to train and helped them enhance their life through employment.
Overview
32
32
years of professional experience
Work History
Contract Manager
Goodwill Easter Seals
08.2001 - 07.2024
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Completed bi-weekly payroll for [Number] employees.
- Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
- Proactively identified potential contractual issues, addressing them before they escalated into more significant problems.
- Supported timely and complete billing by documenting milestones and submitting accurate invoicing paperwork.
Office Manager
Pierson Accounting
05.1992 - 06.1998
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Helped Accountant prepare personal and corporate tax returns.
Education
No Degree - Management And Working With The Disabled
Source America
Dayton Oh09.2005
No Degree - American Sign Language
Dayton Community Center
Dayton, OH02.2003
High School Diploma -
John Bowne High School
Flushing, NY06.1980
Skills
- Contract Administration
- Time Management
- Relationship Building
- Records and Database Management
- Planning and Prioritization
- Service Quality Standards
- Training and Orientation
Timeline
Contract Manager
Goodwill Easter Seals
08.2001 - 07.2024
Office Manager
Pierson Accounting
05.1992 - 06.1998
No Degree - Management And Working With The Disabled
Source America
No Degree - American Sign Language
Dayton Community Center
High School Diploma -
John Bowne High School
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