Diane Rucker
Gainesville,GA
Summary
Senior executive with proven track record in driving growth and operational excellence. Adept at strategic planning, project management, and leveraging data to inform decisions. Strong focus on fostering team collaboration and adapting to changing business needs. Highly skilled in leadership, communication, and delivering impactful results.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Director of Clinical Services
InCommunity
Norcross, GA
03.2026 - Current
- Directed strategic initiatives to enhance community engagement and outreach programs.
- Oversaw cross-functional teams to develop and implement organizational policies and procedures.
- Led data-driven decision-making processes to optimize resource allocation and service delivery.
- Analyzed program effectiveness, driving continuous improvement for enhanced operational efficiency.
- Implemented innovative solutions to address organizational challenges, enhancing overall performance outcomes.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Achieved departmental goals by developing and implementing strategic plans and initiatives.
- Established data-driven decision-making processes and implemented best practices in analytics to optimize performance across the organization.
- Increased employee satisfaction, providing regular coaching and feedback sessions.
- Streamlined operations for increased efficiency with process improvements and automation.
- Revamped operational plans to refocus staff and align processes with business objectives.
Practice Manager III
Georgia Heart Institute, Northeast Georgia Medical Center
Gainesville
07.2020 - 11.2025
- Orchestrated the operations of the largest and busiest department in the Institute, managing four office locations within the Northern Market.
- Oversaw administrative, clinical, and clerical functions to ensure seamless workflows, operational efficiency, and exemplary patient care.
- Supervised a team of 63 clinical and office personnel, including 15 physicians and 8 Advanced Practice Providers (APPs).
- Administered the P&L accountability for a $1.75M market, ensuring compliance with quarterly expense targets.
- Sustained provider productivity 15% above targeted Relative Value Units (RVUs) for four consecutive fiscal years, directly enhancing departmental revenues and capacity.
- Achieved a Press Ganey Leader Index Score of 4.1/5.0, positioning performance within the 90th percentile nationwide for effective team management, trust, and communication.
- Collaborated with physician leaders and executives to drive strategic initiatives and bolster operational efficiency.
- Managed staff recruitment, onboarding, training, and performance evaluations.
- Implemented process enhancements that significantly improved patient satisfaction and care delivery.
- Championed all aspects of the relocation and expansion of the GHI Demorest and Toccoa offices, including budget planning, staffing, IT integration, and regulatory compliance.
- Selected for NGHS’s prestigious Signature Leadership Program and presented a Capstone project to senior executives on reducing workplace violence.
Advisory Board Member
University of North Georgia
Dahlonega
08.2025 - Current
- Elevating the quality and reputation of the Women in Leadership Program through strategic review and enhancement of executive education courses while providing mentorship to faculty and students.
- Directed initiatives to enhance academic programs and foster community engagement.
Registered Nurse
Northside Heart, Northside Hospital
Cumming
01.2014 - 07.2020
- Delivered comprehensive patient care, including obtaining medical histories, performing EKGs, and educating patients on their conditions, medications, and procedures.
Registered Nurse/Clinical Manager
Emory Cardiovascular Specialists
Atlanta
01.1999 - 01.2014
- Oversaw both clinical and administrative operations while delivering direct patient care.
Registered Nurse/Care Coordinator
St. Joseph's Hospital
Atlanta
01.1998 - 01.2002
- Acted as the primary nurse on the Interventional Cardiology Unit while coordinating nurse staffing, admission and patient assignments.
Education
Master of Business Administration -
Eastern University
Pennsylvania10-2027
Bachelor of Science - Nursing
University of Detroit Mercy
Detroit01-1998
Certificate - Women in Leadership
University of North Georgia
Dahlonega08-2026
Skills
- Operational Efficiency
- Collaborative leadership
- P&L Accountability
- Regulatory Compliance
- Policy development and implementation
- Strategic Planning
- Budget Planning
- Process Improvement
- Administrative and Executive Collaboration
- Culture transformation
Certification
- Registered Nurse, RN 140133, Georgia 01/2027
- Registered Nurse, Michigan 07/2004
Certifications
CPR
IDD
Affiliations
- American College of Health Care Executives
- MGMA
- American College of Cardiology
Volunteer Work
Forsyth County Humane Hearts Dog Therapy Program
Credentials
BSN, RN, ACHE
Timeline
Senior Director of Clinical Services
InCommunity
03.2026 - Current
Advisory Board Member
University of North Georgia
08.2025 - Current
Practice Manager III
Georgia Heart Institute, Northeast Georgia Medical Center
07.2020 - 11.2025
Registered Nurse
Northside Heart, Northside Hospital
01.2014 - 07.2020
Registered Nurse/Clinical Manager
Emory Cardiovascular Specialists
01.1999 - 01.2014
Registered Nurse/Care Coordinator
St. Joseph's Hospital
01.1998 - 01.2002
Bachelor of Science - Nursing
University of Detroit Mercy
Master of Business Administration -
Eastern University
Certificate - Women in Leadership
University of North Georgia