Diane Saponara
East Stroudsburg
Summary
Collector/Customer service for over 20 years' experience in finance with the ability to multi-task and complete time sensitive projects, positive individual who sees challenges as opportunities, problem solver with experience dealing with difficult situations in a sensitive manner. Seeking customer service or health care. 7 years in healthcare, 25 years in customer service/finance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
DSP - Direct Support Professional
Douglas Haugk
8 N River Styx RD
03.2026 - Current
- Personal Care: Assisting clients with bathing, dressing, grooming, and toileting.
- Household Tasks: Performing light housekeeping duties like laundry, washing dishes, and general tidying.
- Meal Management: Planning and preparing meals according to the clients dietary needs and specifications.
- Errands & Transportation: Shopping for groceries, managing appointments, and arranging transportation.
- Health-Related Tasks: Monitoring vital signs (pulse, temperature, respirations), helping with prescribed exercises, and administering medications, depending on state regulations and supervision.
DSP - Direct Support Professional
Beck N' Call
Marshalls Creek, PA
08.2025 - Current
- Personal Care: Assisting clients with bathing, dressing, grooming, and toileting.
- Household Tasks: Performing light housekeeping duties like laundry, washing dishes, and general tidying.
- Meal Management: Planning and preparing meals according to the client's dietary needs and specifications.
- Errands & Transportation: Shopping for groceries, managing appointments, and arraying transportation.
- Health-Related Tasks: Monitoring vital signs (pulse, temperature, respiration), helping with prescribed exercises, and sometimes administering certain medications, depending on state regulations and supervision.
Billing/Customer Service
AAA American Quick
Belleville, NJ
12.2015 - 05.2018
- Customer service and billing for heating/plumbing company from home.
- Advertising & mailings
Confirmations Operator
The Manhattan Club
Stroudsburg, PA
12.2011 - 12.2012
- Confirmed reservations for a time-share in NY
- Printed reports, daily contact with customers, and customer service.
- Confirmed tours, gifts, and change information as needed
- Made and re-scheduled reservations and tours
Education
High School Diploma -
West Essex High
North Caldwell, NJSkills
- First aid and safety
- Time management
- Client support
- Behavior redirection
Certification
- Elder Care, Dementia/Alzheimer's Care, First Aid, HealthCare Provider, CPR/HIPAA Awareness Training
- Emergency Medical Plan
- Wheelchair Securement
- Supporting Individuals to Develop and Maintain Relationships
- Reporting and Documentation
- Rights of Individuals with IDD
- Safe Driving: Large Passengers Vans
- Identifying and Addressing Older and Department Adult Abuse
- Identifying and Responding to Child Abuse and Neglect
- Abuse and Neglect of Individuals with IDD
- Calling 911 - ODP Directive
- Modified Medication Administration
- Certified Home Health Aide
Timeline
DSP - Direct Support Professional
Douglas Haugk
03.2026 - Current
DSP - Direct Support Professional
Beck N' Call
08.2025 - Current
Billing/Customer Service
AAA American Quick
12.2015 - 05.2018
Confirmations Operator
The Manhattan Club
12.2011 - 12.2012
High School Diploma -
West Essex High